APPLICATION CONFIGURATION, DATA, REPORTING & ANALYSIS: Set up and maintain UKG Pro WFM application configurations, dataviews, reports, filters, prompts, exports, and scheduled reporting capabilities to meet user and business requirements. Work with labor, timekeeping, scheduling, attendance, and payroll-related data to validate data quality, identify trends, and provide actionable insights that support operational and business decisions. Develop and recommend improvements to standard and moderately complex application support processes and procedures.
APPLICATION DEVELOPMENT, TESTING & DEPLOYMENT: Perform configuration, testing, quality assurance, deployment, and support activities for fixes, enhancements, updates, and application version releases. Support moderately complex software application testing and implementation activities to ensure changes are stable, usable, and aligned with business requirements and project goals.
USER COMMUNICATION, STAKEHOLDER PARTNERSHIP & REQUIREMENTS GATHERING: Keep open channels of communication with users and respond to standard and moderately complex application support requests and needs. Partner with HR, Payroll, Operations, Product, IT, developers, product managers, business partners, and frontline users to gather feedback, document requirements, support workshops, and ensure configurations and solutions align with standards, project goals, business requirements, and user realities.
APPLICATION SUPPORT, INCIDENT MANAGEMENT & ADOPTION: Conduct advanced and complex application support activities to deliver on business outcomes. Review, analyze, and prioritize incoming incident tickets and user requests, translating business and technical requirements into clear workflows, reporting needs, support materials, and adoption plans. Help ensure configurations, enhancements, and process changes are understandable, usable, and positioned for successful adoption through documentation, testing support, and partnership with delivery teams.
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