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Desk Top Support Technician II (ATLDOT)

City of Atlanta

Atlanta, Georgia • Today

Full-time

USD 47,474.93 - 63,379.04 per year

Job Details

Skills

Supervision
Collaboration
Decision-making
Leadership
Purchasing
Resource Allocation
Mentorship
Repair
Preventive Maintenance
Network
Laptop
Inventory
Computer Hardware
Printers
Microsoft Office
Electrical Wiring
Routers
Computer Science
Remote Support
Reporting

Summary

Job Description

Posting Expires: 9/14/2026

Salary Range: $47,474.93-$63,379.04

General Description and Classification Standards:

Performs IT systems installation, repair and preventative maintenance of personal computers and related systems. This is a Senior level position capable of carrying out most assignments.

Supervision Received: *

Direction received is very general and focuses on end results and is typically collaborative in nature. Makes decisions on technical issues, diagnoses, or procedures in collaboration with supervisors or managers.

Decision Making | Leadership Provided:

Selects from multiple procedures and methods to accomplish tasks. May make purchasing or resource allocation decisions within organization guidelines. Applies organizational policies and may interpret organizational policies and recommend exceptions. Serves as a technical resource or mentor to other employees and may lead or instruct less experienced workers in high level or technical jobs.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

Performs installation, repair and preventative maintenance of personal computers and related systems that are moderately difficult and require judgment in resolving issues or making recommendations.

Assists in recommending software to meet user requirements.

Troubleshoots software and hardware failures.

Identifies network problems involving desktop or laptop computers.

Maintains inventory of equipment, hardware and software and supplies.

Troubleshoots, maintains and monitors external and internal drives, printers, plotters and scanners.

May perform other duties as assigned.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

Applies knowledge and skills to complete a wide range of tasks.

Specialized knowledge of personal computers and related systems and networks and how they work.

Specialized knowledge of Microsoft Office software.

Skill in establishing networked computer systems and connecting peripheral office equipment.

Skill in installing wiring and other devices such as routers and modems to insure connect ability of system components.

Ability to resolve most issues without escalation.

Ability to establish and maintain effective working relationships with customers, peers and managers throughout the City.

Minimum Qualifications: Education and Experience

1. Associate's degree in computer science.

2. At least four (4) years of work experience in desktop support.

Preferred Requirements -

Bachelor's degree in computer science or a related field

4 plus years' work experience providing desktop support to organizational users.

Licensures and Certifications

None Required Work Environment:

Required physical and sensory capabilities to perform the job successfully. Typical environmental conditions associated with office work and in-person reporting as least 4-5 days per work. May require occasional field/site visits. Lifting Requirements: Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: NM14310
Position Id: 622928289ff2cc09e015bfb657204f87
Posted 1 day ago

Fitment

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Customer Engineer

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Customer Engineer - Contract - Stamford, CT - $30.00 - $30.96/hr The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Cust

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Contract

USD 30.00 - 30.96 per hour

Job Details

Skills

Supervision
Collaboration
Decision-making
Leadership
Purchasing
Resource Allocation
Mentorship
Repair
Preventive Maintenance
Network
Laptop
Inventory
Computer Hardware
Printers
Microsoft Office
Electrical Wiring
Routers
Computer Science
Remote Support
Reporting

Summary

Dice Id: NM14310
Position Id: 622928289ff2cc09e015bfb657204f87
Posted 1 day ago

Fitment

Dice Job Match Score™

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Remote

•

2d ago

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Kansas

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Customer Engineer

Connecticut

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USD 30.00 - 30.96 per hour

Desk Top Support Technician II (ATLDOT)

Skills

Summary

Dice Job Match Score™

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Desk Top Support Technician II (ATLDOT)

Job Details

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Summary

Dice Job Match Score™

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