Desktop Support Specialist I (W2 Position)
Location: Remote
Duration: 6+ Months
Job Description:
Need 5+ years of experience in Desktop Support Specialist I .
Desktop support specialists are expected to provide an excellent end user experience, which includes resolving potential or actual technical issues. Their day consists of troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies.
Work with vendors to troubleshoot and resolve issues.
Deliver support for reported problems with desktop computers, laptops, peripherals, and mobile devices.
Install and configure desktop computer hardware, software and peripherals using standard procedures.
Assisting individuals who have problems with computer hardware, software, or networks by asking them to describe the problem and walking customers through potential solutions.
Train people in the use of computer hardware and software, including how to use printers, email programs, and various software applications.
Keeping track of pending and completed computer help-desk requests to monitor the performance of a company’s product (for example, software or hardware), or the overall health
of a company’s computer and network systems.
Answer inbound phone calls and respond to voicemails.
Answer inbound chats.
Maintain satisfactory quality assurance scores.
Assist other teams with overflow work.
Cisco’s Certified Entry Networking Technician (CCENT) and Certified Technician (CCT) – Certifications that the DDS I can receive in routing and switching, design, network security, and
wireless, among other fields, validate a candidate’s ability to install, manage, protect and troubleshoot small branch networks.
CompTIA A+ certification - confirms entry-level IT employees’ competence in basic network communications, installations, and maintenance of computer hardware.
Microsoft’s Certified Solutions Associate (MCSA) and Technology Associate (MTA) certifications - for entry-level IT professionals and indicates that an individual possesses fundamental
knowledge of specific Microsoft products. In addition, individuals may pursue Microsoft Office Specialist (MOS) certifications in one or more Microsoft Office products.
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