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Job Details

Skills

Service Delivery
Storage Engineering
Process Improvement
Data Link Layer
Root Cause Analysis
Technical Analysis
Scripting
Application Development
Switches
EMC
Hitachi
NetApp
Cisco
Brocade
SCSI
NFS
Server Message Block
SMB
Configuration Management
Storage
Replication
Critical Thinking
Conflict Resolution
Problem Solving
Project Management
Management
User Experience
Microsoft Exchange

Summary

Overview

Job Purpose

The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.

Responsibilities

Provide L2 support for all disk storage related issues across the enterprise
Respond to and assist in production operations in a 24/7 environment
Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis
Participate in an on-call rotation for after-hours support based on escalations
Provide technical analysis, resolve problems, and propose solutions
Participate as a resource for project driven initiatives
Identification and automation of manual tasks using scripting and application development

Knowledge and Experience

Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade.
Deep understanding of SCSI, NFS and SMB protocols
Disk Storage configuration management experience
Hands on experience with storage-based replication technologies
Automation tools
Strong speaking and written skills
Top-tier critical thinking and problem-solving skills
Ability to work in a service-oriented team environment
Project Management, organization, and time management
Customer focused and dedicated to the best possible user experience
Able to communicate effectively with both technical and business resources

#LI-JM1

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123334
Position Id: 985493229d17a18d8fa0f064289f2c7d
Posted 2 days ago

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