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Job Details

Skills

Business Systems
Computer Science
Information Technology
CompTIA
Network+
Microsoft Windows
Microsoft SharePoint
Productivity
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Wireless Communication
Repair
Remote Support
Management
Backup
Recovery
Scripting
Windows PowerShell
Technical Support
Documentation
Customer Service
Problem Solving
Conflict Resolution
Critical Thinking
System Integration Testing
Manufacturing
Microsoft
Microsoft Certified Professional
Dell
IOS Development
ServiceNow
Computer Hardware
Software Support
C
Network
Virtual Private Network
Microsoft Office
Microsoft Outlook
Collaboration
Client/server
Research
Business Operations
Presentations
Video
Service Desk
Communication
SLA
Laptop
Mobile Devices
Training
Mentorship
Tier 1
Executive Support
Leadership

Business Systems
Computer Science
Information Technology
CompTIA
Network+
Microsoft Windows
Microsoft SharePoint
Productivity
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Wireless Communication
Repair
Remote Support
Management
Backup
Recovery
Scripting
Windows PowerShell
Technical Support
Documentation
Customer Service
Problem Solving
Conflict Resolution
Critical Thinking
System Integration Testing
Manufacturing
Microsoft
Microsoft Certified Professional
Dell
IOS Development
ServiceNow
Computer Hardware
Software Support
C
Network
Virtual Private Network
Microsoft Office
Microsoft Outlook
Collaboration
Client/server
Research
Business Operations
Presentations
Video
Service Desk
Communication
SLA
Laptop
Mobile Devices
Training
Mentorship
Tier 1
Executive Support
Leadership

Summary

Put your technical support skills to use for the C-suite by providing on-site and remote support for computers, mobile devices, phones, Microsoft 365 applications, collaboration tools, conference room technology, network connectivity, and approved business system. Enjoy the convenience of free parking and a relaxed, business casual dress code-jeans are welcome. If you thrive in a fast-paced, dynamic environment and are passionate about tech solutions that keep leaders connected and productive, we want to hear from you!

Contract Duration: 6 months with potential to convert to permanent

Required Skills & Experience

5+ years of relevant hands-on technical support experience preferred, including Tier II/III, senior-level, VIP, or executive support experience.
Associate degree in Computer Science, Information Technology, or related field required; Bachelor degree preferred.
Microsoft MCP, Microsoft 365, Windows, CompTIA A+, Network+, or equivalent certification preferred.
Strong working knowledge of Windows 11, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, mobile email, endpoint devices, and standard business productivity tools.
Working knowledge of TCP/IP, DNS, DHCP, VPN, wireless connectivity, and network configurations related to desktop and notebook support.
Ability to diagnose and repair PC, notebook, mobile device, printer, peripheral, and conference room technology issues.
Ability to resolve multiple first and second level client hardware/software technical problems independently and professionally.
Experience with ticketing/work order systems such as ServiceNow, remote support tools, endpoint management tools, and backup or recovery tools preferred.
Basic scripting knowledge, including PowerShell, preferred.
Ability to handle a fast-paced, dynamic environment with shifting priorities, urgent requests, and high-visibility user support needs.
Ability to get along well and deal professionally with people at all levels of responsibility, including C-suite executives and senior leadership.
Excellent written and verbal communication skills with strong documentation, follow-up, and organizational habits.
Strong confidentiality, judgment, customer service, problem-solving, and critical thinking skills.
Regularly required to sit, stand, stoop, bend, crawl and walk. Ability to lift computers, weight up to 50 pounds.

Desired Skills & Experience

Experience in a manufacturing environment is a plus.
Prior Tier II/III or senior-level support experience preferred.
Microsoft MCP or equivalent certification preferred.
Dell, MAC, iOS, ServiceNow

What You Will Be Doing

Daily Responsibilities

Provide responsive on-site and remote technical hardware/software support for C-suite executives, senior leaders, and designated VIP users.
Identify and resolve computer, notebook, mobile device, phone, printer, peripheral, network, VPN, Microsoft 365, Teams, Outlook, and collaboration tool issues through discussions with users and hands-on troubleshooting.
Provide first and second level support for identifying, researching, and resolving client/server, application, connectivity, and endpoint issues.
Identify, research, and resolve complex technical problems while minimizing disruption to executive schedules and business operations.
Support executive meetings, presentations, Teams meetings, video conferences, and conference room technology to ensure equipment is functioning properly for key meetings and leadership events.
Serve as a technical escalation point for executive-impacting incidents and coordinate with infrastructure, security, applications, and service desk teams as needed.
Document, track, monitor, and update support requests in the work order system to ensure timely resolution and accurate communication.
Monitor executive and leadership support tickets, prioritize urgent issues, and escalate tickets at risk of missing SLA expectations.
Configure, maintain, refresh, and support executive desktops, laptops, mobile devices, and peripherals in accordance with company standards.
Ensure company computer standards, IT policies, access procedures, and security protocols are followed.
Maintain confidentiality and discretion when supporting executives and handling sensitive company information.
Communicate clearly and professionally with users at all levels of responsibility, including senior leadership.
Assist with training, mentoring, and supporting Tier 1 technicians on advanced troubleshooting and executive support expectations.
Serve as a liaison between executive users, business leadership, and IT regarding technology needs, recurring issues, and support improvements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 883705
Posted 23 hours ago

IT Service Desk Technician (807831) // GA

Hybrid in Atlanta, Georgia

•

6d ago

IT Service Desk Technician (807831) Atlanta, GA 30329 10 Months Hybrid Work Under general supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations. The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the pri

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IT Support Tech - White Glove

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