IT Systems Analyst III

Lawrenceville, GA, US • Posted 6 hours ago • Updated 6 hours ago
Contract W2
Contract Corp To Corp
1 Year
Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • ITSM
  • DESKTOP SUPPORT
  • TROUBLESHOOTING

Summary

Job Title: IT Systems Analyst III

Location: Lawrenceville, GA 30046 (100% Onsite)

Job Type: Contract

Experience: 5+ years

Job Overview

 

Our client is seeking an experienced IT Systems Analyst III to join their End User Services team. This role is critical to ensuring the efficient functioning of the organization's IT infrastructure by providing high-quality technical support to end-users. The ideal candidate brings strong troubleshooting skills, a collaborative mindset, and a commitment to exceptional service delivery.

Key Responsibilities

 
  • Respond to user inquiries via phone, email, and in-person, providing timely hardware and software support
  • Install, configure, and maintain desktop operating systems, applications, and peripheral devices
  • Conduct hardware diagnostics; perform upgrades and replacements as needed
  • Collaborate with the IT team to escalate and resolve complex technical issues
  • Implement and enforce security measures to protect systems and data in compliance with IT policies
  • Maintain accurate records of support requests, resolutions, and hardware/software inventory
  • Create and update documentation for IT processes, troubleshooting procedures, and user guides
  • Provide basic end-user training on IT concepts, applications, and best practices

Required Skills

 
  • Desktop and laptop hardware/software troubleshooting
  • OS installation, configuration, and patch management
  • Strong written and verbal communication skills
  • Experience working with cross-functional teams and vendors

Preferred Skills

 
  • 5+ years of enterprise-level desktop support experience
  • Experience with complex system implementations or upgrades
  • Requirements gathering and business process analysis
  • Proven ability to handle high-impact, complex issues

Location & Work Model

 

This is a fully onsite role based in Lawrenceville, GA 30046. Remote work is not available.

Engagement Details

 

Contract engagement. Duration to be confirmed. Immediate sourcing in progress.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10113809
  • Position Id: 110182-1090-1785328698
  • Posted 6 hours ago
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