Application Support Specialist L1

A growing enterprise organization is hiring an Application Support Specialist I to join a Tier 2 application support team. This role supports live business applications, researches data questions, handles escalated tickets, and helps users resolve issues that cannot be handled by frontline support.

This is a fully remote contract role working Arizona core hours, generally 9:00am to 4:00pm AZ time. Preference will be given to candidates in Mountain timezone. The role is best suited for someone with roughly 1 to 2 years of application support, technical support, or related systems support experience.

What You’ll Be Doing

• Support escalated application tickets and service requests in a Tier 2 environment
• Research user issues by navigating AS/400 screens, tables, and related application data
• Run SQL queries, including prewritten queries, to locate records and validate data
• Help with updates to corporate-level tables, rate tables, inventory tables, and sales transactions
• Diagnose issues and determine when they need to be escalated to a DBA, developer, or other technical team
• Track tickets, user communication, and follow-up activity through ServiceNow or similar ITSM tools
• Maintain clear communication with users while issues are being researched or resolved
• Prioritize and manage an assigned ticket queue based on urgency and business impact
• Support approved after-hours production data changes when needed
• Document common issues and resolutions for future reference

Required Experience

• Roughly 1 to 2 years of experience in application support, technical support, help desk, or systems support
• Experience supporting users in a ticket-based environment
• Some exposure to supporting SQL-driven business applications like ERP, CRM, etc. 
• Ability to navigate application screens, menus, function keys, and table-based data
• Basic SQL experience, including running SELECT statements and understanding table joins
• Strong follow-up, responsiveness, and user communication skills
• Ability to prioritize an individual ticket queue and identify when escalation is needed

Nice to Have

• ServiceNow experience
• Familiarity with AS/400, IBM i, iSeries, etc.
• Experience supporting rate tables, inventory tables, transaction updates, or similar business data
• Exposure to DB2 or database tables connected to AS/400 applications
• Experience with approved production data updates or after-hours support activities

Compensation & Benefits

• Contract role, possibility for extension in 2027
• Pay rate: $24-28/hr W2
• W2 employment through Vaco with benefits available, including medical, dental, vision, and 401(k).

Closing Statement

If you have early-career application support experience, basic SQL skills, and comfort working in AS/400 environments, we would welcome the opportunity to connect.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.