We are looking for Ivanti Developer - Remote / Telecommute for our client in Atlanta, GA
Job Title: Ivanti Developer - Remote / Telecommute
Job Location: Atlanta, GA
Job Type: Contract
Job Overview:
Pay Range: $52.33hr - $57.33hr
Requirement/Must Have:
- At least 2+ years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
- Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
- Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
- Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
- Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
- Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
- Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
- Strong SQL skills.
- Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
- Strong analytical, troubleshooting, and problem-solving skills.
- Strong verbal and written communication skills.
- Ability to collaborate effectively with stakeholders, project managers, and technical teams.
- Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.
Responsibilities:
- Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
- Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
- Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
- Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
- Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting.
- Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
- Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
- Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
- Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
- Perform other assignments as required.
Nice to Have:
- Experience with SQL Server Reporting Services (SSRS).
- ITIL certification.
Skills:
- Ivanti ITSM.
- Ivanti Neurons.
- ServiceNow.
- BMC.
- Jira Service Management.
- ManageEngine ServiceDesk Plus.
- Agile.
- Scrum.
- CI/CD.
- DevOps.
- JavaScript.
- SQL.
- REST APIs.
- JSON.
- ITIL.
- SSRS.
Qualification And Education:
- At least 2+ years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
- Working knowledge of JavaScript, SQL, and REST APIs/JSON.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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