Ivanti Developer

Hi,



We are having a requirement on below mentioned Job Description





Job Title: Ivanti ITSM Developer / ITSM Platform Developer

Experience: 2+ Years Required; 3 5 Years Preferred



Work Mode: Remote

Work Auth: All Visas accepted (No h1 & No Fake profile)





Primary Platform: Ivanti Neurons for ITSM

Comparable Experience: ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus

Job Summary

We are seeking an experienced ITSM Platform Developer to configure, customize, enhance, and support Ivanti Neurons for ITSM. The candidate will work closely with business users, project managers, business analysts, QA, developers, vendors, and technical teams to translate service-management requirements into scalable ITSM solutions.

Candidates with strong hands-on development or configuration experience in ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may also be considered.

Required Skills

• 2+ years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform

• Experience with Ivanti ITSM / Ivanti Neurons, ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus

• Strong understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog Management

• Hands-on experience configuring workflows, business rules, forms, layouts, service catalog items, reports, dashboards, and automation

• 2+ years of experience with JavaScript

• 2+ years of experience with SQL

• Experience developing and troubleshooting integrations using REST APIs and JSON

• Experience with Agile/Scrum, CI/CD, or DevOps delivery models

• Experience with environment promotion, version management, release management, testing, and production deployments

• Strong troubleshooting, analytical, documentation, and problem-solving skills

• Strong communication and stakeholder coordination skills

Preferred Skills

• 2+ years of hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM

• Knowledge of the Ivanti object model

• Experience with SQL Server Reporting Services (SSRS)

• ITIL Certification

• Experience supporting enterprise-scale ITSM implementations

Key Responsibilities

• Gather and analyze business requirements and translate them into scalable ITSM solutions

• Configure and customize workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation

• Develop and support Incident, Service Request, Service Catalog, Change/Release, and Knowledge Management modules

• Build and maintain integrations using REST APIs/JSON and supported integration technologies

• Troubleshoot application, workflow, integration, and data-related issues

• Develop operational reports, analytics, and dashboards using SQL and reporting tools

• Prepare configuration documents, workflow diagrams, deployment instructions, and change/release documentation

• Support system testing, UAT, demonstrations, environment promotion, production deployment, and post-production validation

• Participate in Change Advisory Board (CAB) activities and manage platform changes through implementation and closure

• Collaborate with PMs, BAs, QA engineers, developers, vendors, and business stakeholders

• Participate in Agile/Scrum two-week sprint cycles and coordinated module development

• Provide ongoing production support and platform enhancements

Experience Requirements

• Enterprise ITSM Platform: 2+ Years

• ServiceNow / BMC / Jira Service Management / ManageEngine / Ivanti: 2+ Years

• JavaScript: 2+ Years

• SQL: 2+ Years

• REST APIs / JSON: 2+ Years

• Agile / Scrum / CI/CD / DevOps: 2+ Years

• ITSM / ITIL Processes: 2+ Years

• Ivanti ITSM / Ivanti Neurons: 2+ Years Preferred