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Associate Manager IT Service Delivery

Harris

Remote or North Carolina • Today

Full-time

USD 50,000.00 - 80,000.00 per year

Project / Program Manager IT

Kforce Technology Staffing

Remote or Austin, Texas • Yesterday

Contract

$50 - $50 hourly

Sales Account Manager IT Services

Group Nine

Remote • 17d ago

Easy Apply

Full-time

Depends on Experience

Category Manager, IT

VERGE IT

Remote • 7d ago

Easy Apply

Contract

70 - 75

Business Development Executive/Manager - IT Sales

Feuji Inc

Remote • 15d ago

Easy Apply

Full-time

Depends on Experience

Manager, IT Auditor

Bain & Company

Atlanta, Georgia • Today

Full-time

USD 99,500.00 - 119,500.00 per year

Manager Information Technology

Floor and Decor Outlets of America, Inc.

Atlanta, Georgia • Today

Full-time

Manager, IT Controls and Compliance

Georgia System Operations Corporation

Tucker, Georgia • Today

Full-time

USD 151,440.00 - 189,300.00 per year

Category Manager, IT Software and Services

McKesson Corporation

Remote or The Woodlands, Texas • Today

Full-time

USD 109,500.00 - 182,500.00 per year

Manager, IT Enterprise Collaboration

Intercontinental Exchange, Inc

Atlanta, Georgia • Today

Full-time

Manager, IT PMO

ConvergeOne

Remote • Today

Full-time

USD 150,000.00 - 180,000.00 per year

Senior Manager, SOX IT Compliance

Papa John's International, Inc

Atlanta, Georgia • Today

Full-time

IT Program Manager, IT Governance

Advocate Health Care

Remote • Today

Full-time

USD 59.00 - 88.50 per hour

Manager IT Engineering- Major Incident Management

Advocate Health Care

Remote • Today

Full-time

Compensation information provided in the description

Manager, IT QA

Guild

Remote • Today

Full-time

USD 124,139.00 - 181,553.00 per year

Manager Information Technology Division

Cleveland Clinic

Remote or Cleveland, Ohio • Today

Full-time

IT Manager, Enterprise Systems

D4C Dental Brands

Atlanta, Georgia • Today

Full-time

IT Queue Manager - IT Support Services - remote PST

Irvine Technology Corporation (ITC)

Remote or Garden Grove, California • Today

Easy Apply

Contract

USD30 - USD35

IT Infrastructure & Operations Manager (IT Policy & Planning - Senior Manager)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 115,008.00 - 154,656.00 per year

Business Development Manager Non-IT - Uppal - Hyderabad - Telangana

Activesoft, Inc.

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

IT Manager - Support

Kforce Technology Staffing

Remote or Miami, Florida • Yesterday

Full-time

$90,000 - $100,000 annually

Global Partner Manager - Autonomous Workforce/IT, Deloitte

ServiceNow, Inc.

Remote or Waltham, Massachusetts • Today

Full-time

USD 126,060.00 - 208,020.00 per year

Sr. IT Manager, Marketing Applications

Vail Resorts

Remote • Today

Full-time

USD 112,000.00 - 159,000.00 per year

Business Development Manager (BDM) IT Staffing & Consulting

SRI Tech Solutions

Remote or Tampa, Florida • 4d ago

Easy Apply

Full-time

Depends on Experience

Global IT Solution Architect Expert Senior Manager

Boston Consulting Group

Atlanta, Georgia • Today

Full-time

USD 144,000.00 - 176,000.00 per year

IT Manager, Programming & Data Services

National Field Representatives

Remote or Hybrid in Claremont, New Hampshire • 21d ago

Full-time

Depends on Experience

IT Infrastructure Manager

Randstad Digital

Remote or Orlando, Florida • Today

Contract

USD90 - USD95

Information Technology and Business Applications Manager

City of Seattle

Remote or Seattle, Washington • Today

Full-time

USD 129,999.00 - 195,040.00 per year

IT Vendor Manager (ITVM-M/ETS)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 109,512.00 - 147,264.00 per year

IT and Compliance Manager

Kforce Technology Staffing

Remote or Venetia, Pennsylvania • Yesterday

Full-time

$100,000 - $175,000 annually

Job Details

Skills

Service Desk
Remote Support
Finance
Service Delivery
Customer Relationship Management (CRM)
Modeling
Use Cases
Application Support
Tier 2
Workflow
FOCUS
SLA
Tier 1
Citrix
Active Directory
Technical Support
IT Service Management
ServiceNow
BMC Remedy
Service Operations
Incident Management
Talent Management
Altera
KPI
Onboarding
Boost
Motivation
Collaboration
IT Management
Management
Leadership
Performance Management
Preventive Maintenance
Project Management
Market Analysis
JD

Service Desk
Remote Support
Finance
Service Delivery
Customer Relationship Management (CRM)
Modeling
Use Cases
Application Support
Tier 2
Workflow
FOCUS
SLA
Tier 1
Citrix
Active Directory
Technical Support
IT Service Management
ServiceNow
BMC Remedy
Service Operations
Incident Management
Talent Management
Altera
KPI
Onboarding
Boost
Motivation
Collaboration
IT Management
Management
Leadership
Performance Management
Preventive Maintenance
Project Management
Market Analysis
JD

Summary

Job Title: IT Service Management (Service Desk/Desktop Support)

Key Responsibilities - IT Service Management (Service Desk/Desktop Support)

Delivering Responsive & Efficient IT Services - Lead day-to-day operations to ensure high-quality IT support tailored to the specific needs of the client hospital, across both technical and application support domains.
Supporting Account Success - Contribute to the profitability and financial health of the account by aligning service delivery with corporate revenue and margin goals.
Client Relationship Management - Build and nurture strong client relationships, proactively addressing issues to reinforce trust and satisfaction.
Proactive Risk Oversight - Continuously monitor potential risks and ensure timely and appropriate escalation to maintain operational stability.
Empowering & Managing High-Performance Teams - Ensure optimal resource utilization and foster an environment where milestones are met and staff feel supported, capable, and motivated.
Driving Process Excellence - Identify operational gaps and improvement opportunities. Facilitate process workflow modeling to collaborate on process enhancements, automation strategies, and clearly defined end-to-end use cases.
Support Model Experience - Manage and support around-the-clock technical and application support processes -including Tier 1 and Tier 2 workflows-with a strong focus on meeting SLA and OLA commitments.

Technical Expertise

Proven experience leading a team responsible for Tier 1 troubleshooting across Citrix, Active Directory, and desktop/office environments, but not limited to these areas of technical support.
Skilled in ITSM platforms such as ServiceNow, Remedy, and similar tools, ensuring efficient service operations and incident management.

Leadership & Talent Development (For Roles with Direct Reports)

Altera Digital Health sets clear expectations for managers to foster team growth and excellence:

Recruit a diverse and capable team to build a strong talent mix.
Demonstrated ability to work closely with individual contributors to identify business challenges, analyse performance gaps, implement creative solutions, and track success through relevant KPIs.
Accelerate onboarding to ensure new hires are set up for success.
Communicate clear objectives that empower individuals and align with team goals.
Assign work strategically to maximize employee strengths and contributions.
Guide and coach team members through personalized development plans.
Provide timely, constructive feedback and address underperformance with care.
Celebrate achievements to reftain talent and boost motivation.
Keep the team informed and connected with business updates and team progress.
Cultivate a positive team culture that inspires collaboration and pride in shared success.

Education

Bachelor's Degree (Preferred)

Work Experience

5+ years relevant work experience; 2-3 years at the Senior level or equivalent experience (Preferred)

Additional Work Experience

2 years experience in information technology management (Preferred)

Management Experience

0-2 years relevant leadership experience (Preferred)

Working Conditions:

Shift Hours - Standard shift working - Monday - Friday, within 8:00 AM - 7:00 PM EST

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary range: $50,000-$80,000.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: harrisme
Position Id: 6f19d618059cb5c16d4e0455b5e6a32e
Posted 2 hours ago

Fitment

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ServiceNow Help Desk Support

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Job Details

Skills

Service Desk
Remote Support
Finance
Service Delivery
Customer Relationship Management (CRM)
Modeling
Use Cases
Application Support
Tier 2
Workflow
FOCUS
SLA
Tier 1
Citrix
Active Directory
Technical Support
IT Service Management
ServiceNow
BMC Remedy
Service Operations
Incident Management
Talent Management
Altera
KPI
Onboarding
Boost
Motivation
Collaboration
IT Management
Management
Leadership
Performance Management
Preventive Maintenance
Project Management
Market Analysis
JD

Service Desk
Remote Support
Finance
Service Delivery
Customer Relationship Management (CRM)
Modeling
Use Cases
Application Support
Tier 2
Workflow
FOCUS
SLA
Tier 1
Citrix
Active Directory
Technical Support
IT Service Management
ServiceNow
BMC Remedy
Service Operations
Incident Management
Talent Management
Altera
KPI
Onboarding
Boost
Motivation
Collaboration
IT Management
Management
Leadership
Performance Management
Preventive Maintenance
Project Management
Market Analysis
JD

Summary

Job Title: IT Service Management (Service Desk/Desktop Support)

Key Responsibilities - IT Service Management (Service Desk/Desktop Support)

Delivering Responsive & Efficient IT Services - Lead day-to-day operations to ensure high-quality IT support tailored to the specific needs of the client hospital, across both technical and application support domains.
Supporting Account Success - Contribute to the profitability and financial health of the account by aligning service delivery with corporate revenue and margin goals.
Client Relationship Management - Build and nurture strong client relationships, proactively addressing issues to reinforce trust and satisfaction.
Proactive Risk Oversight - Continuously monitor potential risks and ensure timely and appropriate escalation to maintain operational stability.
Empowering & Managing High-Performance Teams - Ensure optimal resource utilization and foster an environment where milestones are met and staff feel supported, capable, and motivated.
Driving Process Excellence - Identify operational gaps and improvement opportunities. Facilitate process workflow modeling to collaborate on process enhancements, automation strategies, and clearly defined end-to-end use cases.
Support Model Experience - Manage and support around-the-clock technical and application support processes -including Tier 1 and Tier 2 workflows-with a strong focus on meeting SLA and OLA commitments.

Technical Expertise

Proven experience leading a team responsible for Tier 1 troubleshooting across Citrix, Active Directory, and desktop/office environments, but not limited to these areas of technical support.
Skilled in ITSM platforms such as ServiceNow, Remedy, and similar tools, ensuring efficient service operations and incident management.

Leadership & Talent Development (For Roles with Direct Reports)

Altera Digital Health sets clear expectations for managers to foster team growth and excellence:

Recruit a diverse and capable team to build a strong talent mix.
Demonstrated ability to work closely with individual contributors to identify business challenges, analyse performance gaps, implement creative solutions, and track success through relevant KPIs.
Accelerate onboarding to ensure new hires are set up for success.
Communicate clear objectives that empower individuals and align with team goals.
Assign work strategically to maximize employee strengths and contributions.
Guide and coach team members through personalized development plans.
Provide timely, constructive feedback and address underperformance with care.
Celebrate achievements to reftain talent and boost motivation.
Keep the team informed and connected with business updates and team progress.
Cultivate a positive team culture that inspires collaboration and pride in shared success.

Education

Bachelor's Degree (Preferred)

Work Experience

5+ years relevant work experience; 2-3 years at the Senior level or equivalent experience (Preferred)

Additional Work Experience

2 years experience in information technology management (Preferred)

Management Experience

0-2 years relevant leadership experience (Preferred)

Dice Id: harrisme
Position Id: 6f19d618059cb5c16d4e0455b5e6a32e
Posted 2 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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