The ICT Business Systems Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure that business needs are accurately captured, translated into actionable system requirements, and delivered successfully. The role supports digital platforms, operational systems, and data flows across Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet, IAM, and related domains.
The analyst partners closely with Product Owners, business teams, and technical delivery teams to drive system enhancements, improve operational efficiency, and enable scalable, data?driven solutions that support business growth and customer experience.
Key Responsibilities:
Business Requirements & Analysis
- Gather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements.
- Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams.
- Define and document business rules
- Support backlog refinement and prioritization in collaboration with Product Owners.
Stakeholder & Cross?Functional Collaboration
- Act as the primary liaison between business stakeholders and ICT vendor teams.
- Partner with Product Management, Operations, Finance and external vendors as needed.
- Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment.
Solution Design & Delivery Support
- Support solution design by ensuring requirements align with existing platforms, integrations, and data models.
- Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes.
- Assist with release readiness, documentation, and post?launch support activities.
Data, Systems & Process Enablement
- Support data management activities
- Identify process gaps and improvement opportunities across business and system workflows.
- Leverage reporting and analytics to validate requirements, measure outcomes, and support decision?making.
Continuous Improvement & Innovation
- Contribute to business improvement initiatives, including automation, AI, and data?driven enhancements where applicable.
- Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives.
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you?ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That?s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don?t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you?re not just building a career - you?re joining a company that supports you, inside and outside of work.
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