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IT Support Specialist III

Kratos Defense and Security Solutions, Inc.

Auburn Hills, Michigan • Today

Full-time

Lab IT Support Engineer / Laboratory IT Specialist

Decision Six Inc.

Livonia, Michigan • 2d ago

Easy Apply

Full-time

$60,000 - $80,000

IT Support Specialist (Bilingual)

CLPS Global

Remote • 26d ago

Easy Apply

Contract

Depends on Experience

Lab IT Support Engineer / Laboratory IT Specialist

Decision Six Inc.

Livonia, Michigan • 3d ago

Easy Apply

Full-time

$75,000 - $80,000

Lab IT Support Engineer / Laboratory IT Specialist

Decision Six Inc.

Livonia, Michigan • 2d ago

Easy Apply

Full-time

$80,000 - $85,000

Lab IT Support Engineer / Laboratory IT Specialist

Decision Six Inc.

Livonia, Michigan • 2d ago

Easy Apply

Full-time

$60,000 - $80,000

Support Specialist I

Kforce Technology Staffing

Lake Orion, Michigan • Today

Contract

$22 - $27 hourly

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Lab IT Support Engineer

Kodeva LLC

Livonia, Michigan • 10d ago

Easy Apply

Full-time

80,000 - 90,000

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

IT Support Technician - Customer Support(Spanish)

Pyramid Consulting, Inc.

Remote • 4d ago

Easy Apply

Contract

18 - 19

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Engineering Systems Support Specialist (Remote)

Parsons Services Company

Remote • Today

Full-time

USD 88,400.00 - 154,700.00 per year

IT Application Development (Senior Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Level III IT Technician

TeamLogic of Colorado Springs

Remote • 8d ago

Full-time

105000 - 110,000

Engineering Licensed Specialist 14 - Project Director

State of Michigan

Remote or Detroit, Michigan • Today

Full-time

USD 47.23 - 68.21 per hour

IT System Administration - Senior/Specialist

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

IT Specialist I

Avancez Assembly

Harper Woods, Michigan • Today

Full-time

Senior IT Security Specialist

General Dynamics

Remote • Today

Full-time

USD 126,862.00 - 137,269.00 per year

SME Computer User Support Specialist

Na Oiwi Kane

Remote • Today

Full-time

USD 92,000.00 - 113,000.00 per year

IT System Administrator 1/2 Flex (Infrastructure Services Specialist) (PCN 250122)

State of Alaska

Remote or Anchorage, Alaska • Today

Full-time

USD 3,336.75 - 4,001.25 per week

IT Project Management - Senior/Specialist Supervisor

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 104,256.00 - 140,280.00 per year

Boomi Runtime Administrator / Boomi Runtime Support Specialist

Crossfire Consulting Corp

Remote • Yesterday

Full-time

IT Operations Specialist

HouseCanary

Remote • 20d ago

Easy Apply

Full-time

75000 - 95000

Application Support Specialist

SeaGlass IT

Remote • 3d ago

Easy Apply

Contract

20 - 24

Application Architect Intermediate - IT Specialist 15

State of Michigan

Remote or Lansing, Michigan • Today

Full-time

USD 40.71 - 60.15 per hour

Technical Support Specialist

Leidos

Remote • Today

Full-time

USD 73,450.00 - 132,775.00 per year

ITAM Analyst III

Talent Software Services, Inc

Remote • 26d ago

Easy Apply

Contract, Third Party

$60 - $65

IT Documentation Specialist

Goldbelt Inc

Remote • Today

Full-time

USD 83,000.00 - 86,000.00 per year

IT Sales Specialist in Real Estate domain exp

Next Gen IT Inc

Remote • 2d ago

Easy Apply

Contract

70 - 75

Job Details

Skills

IT Service Management
Technical Support
Telephony
Network
Laptop
Policies and Procedures
Service Desk
Issue Tracking
Information Technology
Recruiting
Knowledge Base
Mobile Devices
Procurement
Migration
Supervision
Leadership
Management
Customer Service
Computer Hardware
Microsoft Windows
Microsoft Office
Adobe
Smartphones
Proprietary Software
Printers
Computer Networking
Wireless Communication
Virtual Private Network
CompTIA
Security+
System Integration Testing
Training

IT Service Management
Technical Support
Telephony
Network
Laptop
Policies and Procedures
Service Desk
Issue Tracking
Information Technology
Recruiting
Knowledge Base
Mobile Devices
Procurement
Migration
Supervision
Leadership
Management
Customer Service
Computer Hardware
Microsoft Windows
Microsoft Office
Adobe
Smartphones
Proprietary Software
Printers
Computer Networking
Wireless Communication
Virtual Private Network
CompTIA
Security+
System Integration Testing
Training

Summary

GENERAL JOB SUMMARY:

An IT Support Specialist III is a senior technical support professional who handles complex end?user issues, advanced troubleshooting, and operational support for systems and applications. This role typically works with minimal supervision, serves as an escalation point for lower?tier support teams, and may lead small projects or initiatives to improve IT service delivery.

ESSENTIAL JOB FUNCTIONS:

Provide advanced technical support for hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment.
Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.
Act as an escalation point for Tier I and Tier II support teams; resolve complex or high?impact incidents.
Ensures priority support to senior leadership, including deadline driven or after-hours support as needed.
Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues.
Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
Monitor queue regularly and dispense tickets to the applicable department or resource.
Resolve 70% - 80% of all assigned tickets, and coordinates escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside scope of assigned role.
Manage user accounts, shared resources, and group memberships.
May support multiple segments within the organization and builds on technical knowledge in those sectors.
May provide access and connectivity support to external customers as needed.
Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
Supports and maintains open, professional, and effective relationships with leadership, user community, and peers.
Onsite resource for other departments within IT, and assists with team maintenance and deployment efforts, including occasional after-hours support.
Document troubleshooting steps, technical procedures, and knowledge base articles.
Configure, deploy, upgrade, wipe, and repurpose mobile devices to established procedures.
Maintains site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process.
May contribute to IT projects such as upgrades, migrations, or new technology rollouts.
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY:

None

KNOWLEDGE, SKILLS & ABILITIES:

Required:

Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills.
Maintain sensitive and confidential information as required by company and government requirements.
Communicate and interact effectively with peers, leadership, and end users, including maintaining respect for others, and following company policies.
Have a willingness and ability to learn and utilize company technology for company required purpose.
Ability to read, understand, and follow instructions.
Ability to work in a fast-paced environment.
Ability to maintain knowledge, skills, and abilities as it pertains to the job.
Ability to organize and manage multiple priorities simultaneously in a deadline-driven, security centric environment.
Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
Passionate for delivering excellence in customer service within a collaborative team environment.

Preferred:

EDUCATION AND EXPERIENCE:

Required:

Requires a Bachelor's degree and 4-6 years of related experience; or applicable certifications with a minimum of 4 years of related experience.
Proven hardware and software experience, including Microsoft Windows 11, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFP's/printers.
Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.

Preferred:

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

Office and open cubical environment.
Ability to sit for long periods of time.
Ability to perform repetitive motion (keyboarding, mouse, phones).
May be required to lift up to 50 pounds in accordance with General Safety Training guidelines.

TRAVEL REQUIREMENTS:

0-10% - May be required between locations.

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY INDIVIDUALS ASSIGNED TO THIS CLASSIFICATION. THEY ARE NOT INTENDED TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED.

A REVIEW OF THIS CLASSIFICATION HAS EXCLUDED THE MARGINAL FUNCTIONS OF THE CLASSIFICATION THAT ARE INCIDENTAL TO THE PERFORMANCE OF FUNDAMENTAL JOB JUTIES. ALL DUTIES AND RESPONSIBILITIES ARE ESSENTIAL JOB FUNCTIONS AND REQUIREMENTS AND ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES TO PERFORM THIS JOB PROFICIENTLY. THE REQUIREMENTS LISTED IN THIS DOCUMENT ARE THE MINIMUM LEVELS OF KNOWLEDGE, SKILLS, OR ABILITIES.

EEO/M/F/D/V

#LI-Onsite

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10152085
Position Id: 1fea24375191bd1e66d5244e7e8c7b0a
Posted 1 day ago

Fitment

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Job Details

Skills

IT Service Management
Technical Support
Telephony
Network
Laptop
Policies and Procedures
Service Desk
Issue Tracking
Information Technology
Recruiting
Knowledge Base
Mobile Devices
Procurement
Migration
Supervision
Leadership
Management
Customer Service
Computer Hardware
Microsoft Windows
Microsoft Office
Adobe
Smartphones
Proprietary Software
Printers
Computer Networking
Wireless Communication
Virtual Private Network
CompTIA
Security+
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Training

IT Service Management
Technical Support
Telephony
Network
Laptop
Policies and Procedures
Service Desk
Issue Tracking
Information Technology
Recruiting
Knowledge Base
Mobile Devices
Procurement
Migration
Supervision
Leadership
Management
Customer Service
Computer Hardware
Microsoft Windows
Microsoft Office
Adobe
Smartphones
Proprietary Software
Printers
Computer Networking
Wireless Communication
Virtual Private Network
CompTIA
Security+
System Integration Testing
Training

Summary

Provide advanced technical support for hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment.
Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.
Act as an escalation point for Tier I and Tier II support teams; resolve complex or high?impact incidents.
Ensures priority support to senior leadership, including deadline driven or after-hours support as needed.
Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues.
Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
Monitor queue regularly and dispense tickets to the applicable department or resource.
Resolve 70% - 80% of all assigned tickets, and coordinates escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside scope of assigned role.
Manage user accounts, shared resources, and group memberships.
May support multiple segments within the organization and builds on technical knowledge in those sectors.
May provide access and connectivity support to external customers as needed.
Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
Supports and maintains open, professional, and effective relationships with leadership, user community, and peers.
Onsite resource for other departments within IT, and assists with team maintenance and deployment efforts, including occasional after-hours support.
Document troubleshooting steps, technical procedures, and knowledge base articles.
Configure, deploy, upgrade, wipe, and repurpose mobile devices to established procedures.
Maintains site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process.
May contribute to IT projects such as upgrades, migrations, or new technology rollouts.
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY:

None

KNOWLEDGE, SKILLS & ABILITIES:

Required:

Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills.
Maintain sensitive and confidential information as required by company and government requirements.
Communicate and interact effectively with peers, leadership, and end users, including maintaining respect for others, and following company policies.
Have a willingness and ability to learn and utilize company technology for company required purpose.
Ability to read, understand, and follow instructions.
Ability to work in a fast-paced environment.
Ability to maintain knowledge, skills, and abilities as it pertains to the job.
Ability to organize and manage multiple priorities simultaneously in a deadline-driven, security centric environment.
Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
Passionate for delivering excellence in customer service within a collaborative team environment.

Preferred:

EDUCATION AND EXPERIENCE:

Required:

Requires a Bachelor's degree and 4-6 years of related experience; or applicable certifications with a minimum of 4 years of related experience.
Proven hardware and software experience, including Microsoft Windows 11, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFP's/printers.
Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.

Preferred:

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

Office and open cubical environment.
Ability to sit for long periods of time.
Ability to perform repetitive motion (keyboarding, mouse, phones).
May be required to lift up to 50 pounds in accordance with General Safety Training guidelines.

TRAVEL REQUIREMENTS:

0-10% - May be required between locations.

Dice Id: 10152085
Position Id: 1fea24375191bd1e66d5244e7e8c7b0a
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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