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Job Details

Skills

Banking
Communication
Customer Experience
Management
Team Leadership

Summary

Role: Team Lead

Location: Augusta, GA

Mode of Hire: Full Time

Key Responsibilities Team Management & Leadership

Supervise, coach, and motivate a team of Dispute Specialists to achieve performance targets.
Conduct regular team huddles, one-on-one sessions, and performance reviews.
Monitor productivity, quality, attendance, and adherence metrics.
Identify skill gaps and drive training, coaching, and development plans.
Manage escalations and provide resolution support for complex cases.

Operational Oversight

Oversee dispute processing activities including chargebacks, representments, and arbitration cases.
Ensure adherence to SLAs, turnaround times, and card network deadlines.
Monitor dispute queues, workload distribution, and case aging.
Ensure accuracy of case documentation and decision-making.
Act as a Subject Matter Expert (SME) for dispute processes and systems.

Chargeback & Dispute Governance

Review complex chargeback and representment cases for quality and accuracy.
Approve or guide decisions on high-risk or high-value disputes.
Ensure compliance with Visa, Mastercard, Discover, and other network rules.
Track and analyze dispute trends, root causes, and process gaps.
Coordinate with internal stakeholders and external partners (banks/merchants).

Customer Experience & Escalations

Handle critical customer escalations and ensure timely resolution.
Ensure team delivers clear, compliant, and professional communication.
Drive a customer-centric approach

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1d9f8f
Position Id: 9028872
Posted 5 days ago

Company Info

About Coforge

Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration and Automation technologies to transform client businesses into intelligent, high growth enterprises. Coforge’s proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 25 delivery centers across nine countries.

Customer Service Representative

Augusta, Georgia

•

5d ago

Role: Customer Service Representative Location: Augusta, GA Skills Required: Promoting and/saving products and services. Providing an excellent customer experience via phone. Negotiating and completing save/service order requests from customers. Working with customers patiently, tactfully, and efficiently. Strong attention to detail and accuracy Excellent written and verbal communication skills Ability to manage high call volumes and multiple tasks simultaneously Accurately informing custom

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Full-time

Depends on Experience

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Team Lead

Skills

Summary

Dice Job Match Score™

Chandra Arpan

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Team Lead

Job Details

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Summary

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Dice Job Match Score™

Chandra Arpan

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