Customer Service Representative
South Charleston, WV, US • Posted 5 days ago • Updated 5 days agoDice Job Match Score™
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Job Details
Skills
- Customer Experience
- Customer Service
- Active Listening
- Negotiations
Summary
Role: Customer Service Representative
Location: South Charleston, WV
Skills Required:
· Promoting and/saving products and services.
· Providing an excellent customer experience via phone.
· Negotiating and completing save/service order requests from customers.
· Working with customers patiently, tactfully, and efficiently.
· Accurately informing customers of various fees and adjustments.
· Providing options to the customer based on product and service needs.
· Active listening skills.
· Ability to follow tactical call flows to optimize the customer experience
- Dice Id: RTX1d9f8f
- Position Id: 8854280
- Posted 5 days ago
Company Info
About Coforge
Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration and Automation technologies to transform client businesses into intelligent, high growth enterprises. Coforge’s proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 25 delivery centers across nine countries.
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