Top Skills:
User Acceptance testing experience
Ticketing System experience (Jira preferred)
Ability to troubleshoot basic system issues
SharePoint Experience
Preferred Skills
Jira
Local, state, or federal government experience.
The candidate must be able to:
Utilize pre-made scripts to test functionality and document successful completion on SharePoint and utilize Jira if there are any issues/bugs.
Make sound recommendations on functional and technical improvements to the product.
Analyze the functional and technical impact of product planning decisions.
Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
Perform impact analyses on production fixes and enhancements to establish priorities.
Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
Provide effective on-site and over the phone product support as needed.
Accurately sets severity of identified defects.
Provide input to training and/or documentation materials regarding latest technical and functional design changes.
Document all work on SharePoint for future reference.
Review the system test approach and conditions used as the basis for detailed test scenarios.
Follow quality standards.
Analytical and customer service skills.
Communicate accurate and useful status updates.
Ability to work in a team environment.
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