Agency Information Please note this position requires taking part in a 24/7 oncall rotation in the Austin area. Oncall duties may require scheduled or unscheduled travel to assigned work location to support incident response. Candidates must reside within 100 miles of assigned work location (Austin, TX) and be able to commute to the location as needed.Job Posting: 103051
Opened : 08/12/2026
Closes: 08/26/2026
Position Title: Systems Analyst V
Class/Group: 0256/B25
Military Occupation Specialty Code: Army: 25B
Fair Labor Standards Act Status : Exempt
Number of Vacancies : 1
Division/Section : Chief Operations Office/STS Program Operations
Salary Range : $6,666.67 $7,708.33/month
Duration: Regular
Hours Worked Weekly : 40
Travel: Occasional
Work Location: North / Austin, Texas 78758
Web site: Refer Inquiries to: People and Culture Office
Contact Information: Job Description Division: Chief Operations Office/STS Program Operations
Class/Group: 0256/B25
Title: Systems Analyst V
Fair Labor Standards Act Status: Exempt
What We Do We are a technology agency powered by people.
DIR offers secure, modern, and costeffective technology to help government entities in Texas serve their constituents.
DIR is a fastpaced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 260 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how Texas government serves Texans.
Position Summary This position performs advanced (seniorlevel) computer systems analysis work and technical activities required for DIR s outsourced shared services contracts. Acts as an operations technical contact and working counterpart with the service delivery tower leads and technical architects from the outsourcing service providers. Provides on call support for major incidents working closely with service delivery tower leads and provides updates to leadership. Works under the minimal supervision of the Operations Division Director with considerable latitude for the use of initiative and independent judgment.
- Leads and contributes to the creation of service delivery processes developed by the Service Provider. Specifically: Incident, Access, Security, Request, Event, Change, Service Level, Problem, and Availability Management.
- Provides expert technical and operational guidance to DIR engineering in support of new contract services.
- Provides expert technical and operational guidance to Service Delivery in support of Problem, Change, Release and Configuration Management processes and provides oversight of major incident management.
- Provides expert information and advice regarding public cloud, server, network, mainframe and data center environments; provides overall guidance to the Service Provider Account Team regarding the operational related needs of DIR and DIR customers.
- Works with Service Provider(s), DIR Service Representatives and/or DIR Customer Agencies in identifying, escalating and troubleshooting to resolve public cloud, network, compute, storage, and application issues, performance problems to include after hours on call support as needed and communicate status to leadership.
- Monitors service provider s technology architecture and standards; assesses service provider s quality of technical support and ensures appropriate ongoing receipt of services from the Service Provider; analyzes service level metrics reports and data exports to assess Service Provider ongoing server performance; uses automated tool to analyze data exports and spreadsheet data addressing usage of capacity, disk storage, tape, etc.
- Reviews performance reports and identifies issues or opportunities for continuous improvement; develops or enhances server and network related performance metrics to facilitate evaluation of work activities; reviews benchmarking approach and participates in server benchmarking activities; develops and recommends modifications to server related DIR information technology infrastructure standards.
- Performs other workrelated duties as assigned.
Minimum Qualifications Education- Graduation from a fouryear college or university with major coursework in Computer Science, Computer Information Systems, or related fields.
- Additional workrelated experience may be substituted for education on a yearforyear basis (Highschool diploma required).
Experience and Training Required- Four (4) years of progressively responsible experience in the IT industry including managing complex public and private cloud environments, including capacity planning, operating system upgrades, system software upgrades, and implementing server hardware upgrades. Some experience must be handson public cloud administration, system programming, and system software installation.
- Four (4) years of experience working on Public Cloud/Network/Server Incident Management and escalations on a 24x7 on call basis.
- Two (2) years of experience working in a multiservice component provider environment.
- Two (2) years of experience working with or managing a disaster recovery program.
- At least one (1) of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, Google Cloud Platform Cloud Digital Leader
Preferred Qualifications Experience and Training Preferred- AWS Certified Solutions Architect and/or Developer and/or SysOps Administrator
- Microsoft Certified: Azure Administrator Associate (AZ 104)
- Google Cloud Platform Associate Cloud Engineer
- Experience with public cloud and datacenter architecture bestpractices.
- Experience with Software Defined Network, Software Defined WAN and Software Defined Data Centers.
- Experience with different cloud deployments and with different cloud providers.
- Experience with datacenter and cloud load balancers, firewalls/security groups, and routing.
- Extensive server related planning and operational experience, including troubleshooting and resolving complex server problems or issues.
- Extensive experience leading, inspiring and building trust among stakeholders.
- Experience integrating systems.
- Experience defining IT security policy.
- Experience identifying and resolving technology and business risks.
- Extensive experience in implementing upgraded server hardware and system software.
- Experience working as a server system programmer or technical expert.
- Experience working as a server technical lead on infrastructure transition or transformation activities, especially involving multiple cloud environments or data centers.
Knowledge/Skills/Abilities - Knowledge of business practices and approaches.
- Knowledge of server hardware and system software.
- Knowledge of Texas state agency server technology and service delivery operational processes.
- Skilled in influencing, negotiation, and problem resolution.
- Skilled in quantitative and qualitative analysis.
- Demonstrated ability to work on concurrent tasks while effectively prioritizing and coordinating work assignments.
- Ability to think strategically and focus on results.
- Ability to plan, organize, coordinate, monitor and evaluate multiple priorities.
- Ability to forecast server computer resource requirements.
- Ability to exercise sound judgment in making critical decisions.
- Ability to gain and maintain the cooperation and participation of others.
- Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, coworkers, internal and external customers.
- Ability to understand, follow and convey brief oral and/or written instructions.
- Ability to communicate both verbally and in writing, in a clear and concise manner.
- Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
- Ability to work under pressure and develop schedules to complete assigned tasks.
- Ability to work a flexible schedule to meet required deadlines.
- Ability to comply with all agency policy and applicable laws.
- Ability to comply with all applicable safety rules, regulations, and standards.
- Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes.
Additional Information Computer Skills- Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).
Other Requirements- Regular and punctual attendance at the workplace.
- Criminal background check.
Working Conditions- Frequent use of computers, copiers, printers, and telephones.
- Frequent standing, walking, sitting, listening, and talking.
- Frequent work under stress, as a team member, and in direct contact with others.
- Occasional bending, stooping, lifting, and climbing.
How to Apply How To Apply:- Select the link below to search for this position: _HRAM_FL.HRS_CG_SEARCH_FL.GBL?FOCUS=Applicant&SiteId=313
- Enter the job posting number 103051 in the keyword search.
- You must create a CAPPS Career Section candidate profile or be logged in to apply.
- Update your profile and apply for the job by navigating through the pages and steps.
Special Instructions:- Applicants must provide indepth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.
- Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.
Interview Place/Time: Candidates will be notified for appointments as determined by the selection committee.
Selective Service Registration: Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H1B Visa Sponsorship: We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call to request reasonable accommodation.
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