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IT Service Support Analyst

Charles Schwab

Austin, Texas • Today

Full-time

USD 26.92 - 38.56 per hour

Cons - Tech Con-Platforms-ServiceNow - IT Service Mgmt - ITSM-Manager - Multiple Positions - 1748579

Austin, Texas • Today

Full-time

USD 137,125.00 per year

IT Support Specialist

Mindlance

Austin, Texas • 15d ago

Easy Apply

Contract

$20 - $30

IT Support Technician II (On-Site - Austin, TX)

CryoLife

Austin, Texas • 14d ago

Full-time

IT Technical Support Specialist IV

Centene Corporation

Austin, Texas • Today

Full-time

USD 30.58 - 55.09 per hour

IT Support Engineer

Apex Systems

Austin, Texas • Today

Easy Apply

Full-time

$15 - $25 per hour

SSLC IT Technical Support Specialist

Texas Health and Human Services Commission

Austin, Texas • Today

Full-time

USD 4,523.16 - 5,888.50 per month

IT Service Management Lead

DPR Construction, Inc.

Austin, Texas • Today

Full-time

Director of IT Service Management

Lightedge

Austin, Texas • Today

Full-time

Senior Business & Data Analyst - Public Health IT - $108 CTC - HYBRID (LOCALS ONLY)

Chandra Technologies, Inc.

Hybrid in Austin, Texas • Today

Easy Apply

Contract, Third Party

Depends on Experience

IT Support Analyst

Radiology Partners

Remote • Today

Full-time

USD 65,000.00 - 75,000.00 per year

Sr IT Support Analyst III (AFTERNOONS | FRI-MON)

Radiology Partners

Remote • Today

Full-time

USD 68,000.00 - 90,000.00 per year

Sr. IT Support Analyst III (MORNINGS | FRI-MON)

Radiology Partners

Remote • Today

Full-time

USD 68,000.00 - 90,000.00 per year

Mainframe Technical Support (IT System Admin - Journey)

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 90,096.00 - 121,176.00 per year

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Support Specialist

6sense

Remote • Today

Full-time

USD 73,577.25 - 103,913.30 per year

Associate Manager IT Service Delivery

Harris

Remote or North Carolina • Today

Full-time

USD 50,000.00 - 80,000.00 per year

IT Service Management Lead

Verdantas

Remote or Texas • Today

Full-time

Lead Technology Risk Analyst (IT Audit) - remote

Stryker

Remote or Dallas, Texas • Today

Full-time

USD 77,700.00 - 129,500.00 per year

IT Support Specialist, Tier 2

Keeper Security, Inc.

Remote • Today

Full-time

IT Infrastructure Capacity Management Service Owner

Central Business Solutions

Remote • 23d ago

Easy Apply

Contract

Depends on Experience

IT Field Service Technicians -Remote

Prohires

Remote • Today

Easy Apply

Contract

Depends on Experience

Senior IT Support Specialist(PST Remote only)

Dexter Technologies

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

Sr. IT Support Specialist (PST)

Dexter Technologies

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

IT Information Security Analyst I - 991296 ** Internal to Department Only**

Nova Southeastern University

Remote or Florida • Today

Full-time

IT Business Partner(Service & Warranty)(Remote & Need Occasional Travel))

Miracle Software Systems, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

IT Specialist - End User Support

MVP Consulting Plus

Remote or New York, New York • 12d ago

Full-time

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

IT-Systems Mgmt Analyst

Randstad Digital

Remote or Minneapolis, Minnesota • Today

Contract

USD21 - USD31

Tech Support Analyst

The Intersect Group

Remote • Today

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

Cloud Computing
Customer Experience
IO
Reporting
Recovery
Communication
Quality Assurance
Multitasking
Attention To Detail
Customer Satisfaction
Management
Service Level
End-user Computing
Laptop
Printers
Tablet
Microsoft Office
Customer Relationship Management (CRM)
Virtual Private Network
Citrix
Master Data Management
Mobile Device Management
Account Management
Standard Operating Procedure
SOP
Knowledge Management
Service Desk
Customer Service
IT Service Management
BMC Remedy
ServiceNow
Remote Support
Microsoft SCCM
Configuration Management
Technical Support
System Administration
Computer Networking
Microsoft Windows
OS X
IOS Development
Information Technology
CompTIA
ITIL
KCS
Microsoft

Cloud Computing
Customer Experience
IO
Reporting
Recovery
Communication
Quality Assurance
Multitasking
Attention To Detail
Customer Satisfaction
Management
Service Level
End-user Computing
Laptop
Printers
Tablet
Microsoft Office
Customer Relationship Management (CRM)
Virtual Private Network
Citrix
Master Data Management
Mobile Device Management
Account Management
Standard Operating Procedure
SOP
Knowledge Management
Service Desk
Customer Service
IT Service Management
BMC Remedy
ServiceNow
Remote Support
Microsoft SCCM
Configuration Management
Technical Support
System Administration
Computer Networking
Microsoft Windows
OS X
IOS Development
Information Technology
CompTIA
ITIL
KCS
Microsoft

Summary

Your Opportunity

The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of IO&C, provides front-line IT support services for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.

We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote."

The NSD Service Support Analyst will start onsite for the first 90 days.
A Workplace Flexibility Program will be reviewed and if offered to an employee, 1 day from home and 4 days from the office.

*Subject to change as Schwab is continually evaluating the current environment to best care for the safety and well-being of our employees.

What you are good at

What you're good at:

Excellent customer service skills
Empathizing with the customer
Understanding and Practicing Emotional Intelligence (EQ)
Great oral and written communication skills
Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
Demonstrating professional etiquette in the use of phones and chat
Communicating complex technical issues in an easy-to-understand manner to customers with minimal technical knowledge
Meeting or exceeding defined objectives and metrics (e.g.: talk time, wrap time, first contact resolution, chats per hour, quality assurance evaluations)
Multi-tasking and using organizational tools effectively in a constantly changing environment
Executing the defined Service Desk processes with a strong attention to detail
Receiving constructive feedback and demonstrating improvement
Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)
Asking direct, relevant, and probing questions
Providing concise information and settings expectations

Responsibilities:

Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
Provide incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).
Communicate with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

What you have

Required Experience:

3 - 5 years of experience working in a service desk or customer service environment
3 - 5 years of technical support experience
3 - 5 years of phone and/or chat support experience
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
Bachelor's or Associates degree in Information Technology or a related field is a plus
CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90989465
Position Id: 322b8130d0b3b314b20847c63618d725
Posted 30+ days ago

Fitment

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Analyst, End User Client (Business Applications)

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Analyst, End User Location: 100% Remote Rate: $19-21/hr. Resume deadline: November 23, 2026 About the Role: This is a customer-focused IT support role responsible for providing technical assistance to end users utilizing the proprietary ordering applications. The IT Service Center Analyst serves as the first point of contact for customer issues, troubleshooting technical concerns, documenting incidents, and collaborating with internal support teams to ensure timely resolution. What You'll Do:

Contract

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Job Details

Skills

Cloud Computing
Customer Experience
IO
Reporting
Recovery
Communication
Quality Assurance
Multitasking
Attention To Detail
Customer Satisfaction
Management
Service Level
End-user Computing
Laptop
Printers
Tablet
Microsoft Office
Customer Relationship Management (CRM)
Virtual Private Network
Citrix
Master Data Management
Mobile Device Management
Account Management
Standard Operating Procedure
SOP
Knowledge Management
Service Desk
Customer Service
IT Service Management
BMC Remedy
ServiceNow
Remote Support
Microsoft SCCM
Configuration Management
Technical Support
System Administration
Computer Networking
Microsoft Windows
OS X
IOS Development
Information Technology
CompTIA
ITIL
KCS
Microsoft

Cloud Computing
Customer Experience
IO
Reporting
Recovery
Communication
Quality Assurance
Multitasking
Attention To Detail
Customer Satisfaction
Management
Service Level
End-user Computing
Laptop
Printers
Tablet
Microsoft Office
Customer Relationship Management (CRM)
Virtual Private Network
Citrix
Master Data Management
Mobile Device Management
Account Management
Standard Operating Procedure
SOP
Knowledge Management
Service Desk
Customer Service
IT Service Management
BMC Remedy
ServiceNow
Remote Support
Microsoft SCCM
Configuration Management
Technical Support
System Administration
Computer Networking
Microsoft Windows
OS X
IOS Development
Information Technology
CompTIA
ITIL
KCS
Microsoft

Summary

The NSD Service Support Analyst will start onsite for the first 90 days.
A Workplace Flexibility Program will be reviewed and if offered to an employee, 1 day from home and 4 days from the office.

*Subject to change as Schwab is continually evaluating the current environment to best care for the safety and well-being of our employees.

What you are good at

What you're good at:

Excellent customer service skills
Empathizing with the customer
Understanding and Practicing Emotional Intelligence (EQ)
Great oral and written communication skills
Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
Demonstrating professional etiquette in the use of phones and chat
Communicating complex technical issues in an easy-to-understand manner to customers with minimal technical knowledge
Meeting or exceeding defined objectives and metrics (e.g.: talk time, wrap time, first contact resolution, chats per hour, quality assurance evaluations)
Multi-tasking and using organizational tools effectively in a constantly changing environment
Executing the defined Service Desk processes with a strong attention to detail
Receiving constructive feedback and demonstrating improvement
Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)
Asking direct, relevant, and probing questions
Providing concise information and settings expectations

Responsibilities:

Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
Provide incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).
Communicate with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

What you have

Required Experience:

3 - 5 years of experience working in a service desk or customer service environment
3 - 5 years of technical support experience
3 - 5 years of phone and/or chat support experience
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
Bachelor's or Associates degree in Information Technology or a related field is a plus
CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

Dice Id: 90989465
Position Id: 322b8130d0b3b314b20847c63618d725
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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