Analyst, End User Client (Business Applications)
Brooksource
Dice Job Match Score™
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Job Details
Skills
- Reporting
- Issue Tracking
- Identity Management
- Customer Service
- Management
- Service Desk
- Help Desk
- Customer Facing
- Technical Support
- Call Center
- Analytical Skill
- Problem Solving
- Conflict Resolution
- English
- Communication
- Microsoft Technologies
- Microsoft
- IT Service Management
- ServiceNow
- BMC Remedy
- CompTIA
- ITIL
- Scheduling
- Oracle Linux
Summary
Location: 100% Remote
Rate: $19-21/hr.
Resume deadline: November 23, 2026
About the Role:
This is a customer-focused IT support role responsible for providing technical assistance to end users utilizing the proprietary ordering applications. The IT Service Center Analyst serves as the first point of contact for customer issues, troubleshooting technical concerns, documenting incidents, and collaborating with internal support teams to ensure timely resolution.
What You'll Do:
Provide professional and positive technical support to customers via phone and ticketing systems
Troubleshoot and resolve issues related to customer ordering applications, login access, reporting tools, and system functionality
Answer questions regarding system procedures, online transactions, system status, and downtime processes
Escalate complex issues to Level 2 support teams when appropriate
Document incidents, resolutions, and customer interactions within the ticketing system
Partner with end users to understand business requirements and align technology solutions
Assist with password resets, account unlocks, and general user account management
Maintain service levels and follow established support processes and procedures
Deliver exceptional customer service while managing multiple requests in a fast-paced environment
What You Bring:
Minimum of 2 years of experience in a Global IT Service Desk, Help Desk, or Call Center support environment
Experience supporting end users in a customer-facing technical support role
Previous call center experience preferred
Top Skills / Experience:
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent verbal and written English communication skills
- Experience with Microsoft technologies including O365, Microsoft Teams, and OneDrive
- User account administration experience including password resets and account unlocks
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms
- Ability to work independently in a remote environment
- Technical certifications (CompTIA A+, ITIL, etc.) preferred
- Ability to accommodate flexible scheduling requirements
#LI-OL1
- Dice Id: 10110651
- Position Id: a1Wcv0000018u2rEAA
- Posted 6 hours ago
Company Info
Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.
We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!
Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Partnerships:
- Gold Microsoft Partner – Cloud Platform
- Gold Microsoft Partner – Data Analytics
- Silver Microsoft Partner – Data Platform
- Silver Microsoft Partner – Security
- Silver Microsoft Partner – Application Development
- Silver Microsoft Partner – Data Center
- AWS Partner
- Salesforce Partner
- Salesforce – Authorized Training Provider
- Salesforce Talent Alliance Employer
- Tableau Services Partner
- Snowflake Partner
- Google Cloud Platform (GCP) Services Partner
Awards (Extended):
- Best Places to Work 2022, Charlotte Business Journal, 2022
- Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
- Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
- Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
- 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
- Top Workplaces, Indy Star, 2019
- Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
- Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
- Top Work Places, Indy Star, 2018
- Best Places to Work, Jacksonville Business Journal, 2018
- Best Places to Work, Charlotte Business Journal, 2018
- Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
- Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
- Best Places to Work, Best Places to Work in Kentucky, 2017
- Best Places to Work, Best Places to Work in Kentucky, 2016
- Best Places to Work, Jacksonville Business Journal, 2016
- Top Workplaces, The Indianapolis Star, 2016
- Top Workplaces, Indianapolis Star, 2015
- Best Places to Work, Charlotte Business Journal, 2015
- Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
