Job#: 3058355 Job Description: IT Support Engineer
Location: Austin, Texas (On-site)
Role Overview
The IT Support Engineer delivers technical support across team boundaries and organizational levels to maintain key technology assets. The role requires minimal supervision to manage, configure, and secure end-user systems, networks, and communication platforms. The selected professional will execute standard operational processes while proactively enforcing security policies to protect corporate information assets.
Key Responsibilities
- Configure laptops and implement security provisions to safeguard corporate information.
- Install, configure, and maintain anti-virus software on end-user machines.
- Manage IT assets and inventory, tracking and ordering office supplies, laptops, monitors, and peripherals.
- Document support issues and resolutions systematically to enhance team efficiency.
- Execute and help define standard IT processes and incident management standards.
- Enforce local and global security policies to ensure information assets are protected.
Required Qualifications
Education: A Bachelor's degree in Information Technology or a related field is preferred. Relevant technical IT certifications are also highly regarded.
Experience: Candidates must possess three to four years of experience in computer maintenance and support, or an equivalent combination of education and professional experience.
Technical Skills: Professional certification as a Microsoft Certified Professional is required. Proficiency with Microsoft Office Suite or Google Workspace is necessary. Advanced knowledge of Linux/Ubuntu configuration, experience in shell scripting, Power Automate, and expertise in Jira and Slack configuration are required.
Preferred Qualifications
- Strong understanding of end-user IT technology and basic networking principles.
- Demonstrated ability to multitask, prioritize tasks effectively, and resolve technical issues with a sense of urgency.
- Strong interpersonal and communication skills, both written and verbal.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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