Senior IT Support Engineer

Austin, TX, US • Posted 17 hours ago • Updated 17 hours ago
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

  • ITIL
  • ServiceNow
  • iOS
  • Microsoft 365
  • Active Directory
  • VPN

Summary

Senior IT Support Engineer

Austin, TX 78701

6-12 month contract, will convert to full-time in 2027

Qualifications:

Hard Skills

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
  • Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.
  • Advanced proficiency in:
  • Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)
  • Active Directory and Azure Active Directory Administration
  • Microsoft Intune, Windows Autopilot, and Windows Update for Business
  • macOS administration and Apple MDM
  • Video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex
  • Executive AV systems and boardroom technology
  • Mobile Device Management (iOS, Android)
  • Print and Multifunction Device Management
  • VPN, network connectivity troubleshooting, and remote access solutions
  • Experience with ITSM platforms, preferably ServiceNow.
  • Asset management expertise maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.
  • Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: prutx001
  • Position Id: 9039062
  • Posted 17 hours ago
Contact the job poster
SA

Suman Anaganti

Recruiter @ Prudent Technologies and Consulting
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