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network
infrastructure

Summary

Position Summary

The IT Infrastructure Network & Telecommunications Manager is a working manager’s role that will oversee the design, implementation, and maintenance of BCCC’s network and telecommunications systems. The manager must be able to lead the highly technical staff (Juniper and Microsoft based) and work directly with the tools should the need arise, while being responsible for project management leadership across the enterprise. This role is crucial for ensuring the smooth operation of the college''s IT infrastructure and telecommunications systems, supporting the institution''s mission and goals.

Job Description

This role involves both technical and managerial responsibilities, ensuring the efficient operation and implementation of the network, systems, servers, and communication technologies, to include Wi-Fi infrastructure and operations. The Manager will lead and mentor a team of highly technical professionals in executing the department''s plans to align the network, systems & communications architecture with our mission and evolving business needs of the institution.

Reporting to the Chief Information Officer (CIO), the manager leads a team responsible for voice, data, and video communications, network architecture, and infrastructure services. The role includes strategic planning, vendor management, and direct technical acumen to maintain high availability and performance of IT systems.

Responsibilities/Duties:

Design, implement, and manage campus-wide network infrastructure (LAN/WAN/Wi-Fi)
Oversee VoIP systems, video conferencing platforms (e.g., Zoom, Teams), and telecom services
Manage network security protocols, firewalls, and intrusion detection systems
Coordinate with vendors for hardware/software procurement and support
Supervise infrastructure upgrades, cabling projects, and equipment installations
Monitor system performance and troubleshoot outages or bottlenecks
Maintain documentation for network topology, telecom configurations, and change logs
Lead disaster recovery and business continuity planning for IT infrastructure
Collaborate with academic departments to support classroom technology needs
Ensure compliance with state and federal IT regulations

Leadership and Management Duties

Manage a team of engineers and administrators, which includes training, evaluating, supervising, and mentoring employees
Conduct performance evaluations, formal and informal coaching and recommend actions/solutions
Meet with staff to identify new opportunities with technologies at the institution and implement systems to ensure stability, reliability, and to create efficiencies
Plan and implement best practices and industry standard technical designs to ensure the continuous operation of the network infrastructure. Serve as MS Teams Administrator
Develop and maintain systems within an enterprise security environment, managing security audits, vulnerability and threat assessments and directing responses to network or system intrusions
Manage and maintain firewalls, developing network security policies and procedures to ensure appropriate security management protocol
Evaluate the network infrastructure to ensure adequate capacity and technical capability; forecast network demand; design and support the institutions remote access and mobility infrastructure
Develop and maintain systems within the institution to include security implications and vulnerability to lead, oversee and direct responses to network or system intrusions; assist in developing and implementing network security policies and procedures
Lead and/or provide guidance for advanced technical work in the design, acquisition, installation, integration, operation, and maintenance of the college''s integrated enterprise application, server/systems, and network infrastructure
Support the evolution of VMware virtualization tools (Citrix, VPN, WLAN, and BES) and associated infrastructure, maintaining current and detailed word documentation including, but not limited to, diagrams, schematics, and a system integration matrix
Collaborate with BCCC departments to ensure that their infrastructure needs are met and aligned with the institution’s strategy and guidelines
Manage the telecommunications and communications infrastructure, budgets, and billing to include wired (PBX and VOIP) and cellular/mobile communications
Assist with the preparation of the IT capital and operational expense budgets, collaborating with the development team on projects across the enterprise
Assist the CIO with the preparation of quarterly and yearly business reports
Other related duties as assigned

Required Qualifications:

Education:

Bachelor’s degree or higher in Information Technology, Computer Science, or a related technical field

Experience:

Five (5) years of experience in IT infrastructure and telecommunications management, which should include:
1. Network and Server Operations
2. Microsoft Azure,
3. Windows Active Directory, and
4. Cloud computing environments
5. Technical Experience with regards to the following:
  - Cisco Call Manager, Microsoft Teams, Zoom video conferencing
  - Network switches, routers, firewalls (Cisco, Fortinet, etc.)
  - PowerShell, SharePoint, Active Directory
  - Fiber optics and structured cabling systems

Certification(s) – Minimum of one required (verification must be provided at the time of application)

CompTIA Network+
Microsoft Certified: Teams Administrator
CCNA/CCNP
ITIL Foundation Certification
Other technical certification

Preferred Qualifications:

Master’s degree in computer science, Information Technology, or a related technical field
Ten (10) years of experience in IT infrastructure, with a minimum of eight (8) years in a managerial experience
Experience managing network infrastructure projects
Juniper or Cisco certification
Familiarity with administration of routers, switches, and wireless technologies, preferred is Aruba
Experience working within a college/university setting

Work Environment

Office-based with occasional travel across campus buildings
Frequent interaction with classrooms, data closets, and server rooms
May require after-hours support for emergencies or upgrades
Collaborative, fast-paced, and mission-driven college setting

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1be550
Position Id: 9026943
Posted 3 days ago

Senior Network & Communications Infrastructure Architect (CCIE) – SME

Hybrid in Washington, District of Columbia

•

18d ago

About ACI Solutions ACI Solutions is seeking a highly experienced Senior Network & Communications Infrastructure Architect to support a mission-critical federal program. The selected candidate will serve as a senior technical leader responsible for architecting, designing, implementing, securing, and maintaining enterprise network and communications infrastructure supporting geographically dispersed locations. This position requires extensive experience with enterprise networking, communications

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Full-time

Depends on Experience

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IT Infrastructure Network & Telecommunications Manager

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