Program Manager EHR (2 positions)
Position Description: The Program Manager serves as the single point of contact for the State regarding day-to-day IT project operations. His/her responsibilities shall include overall project governance, communications with executives, planning, budgeting, execution, monitoring, control, quality assurance, and implementing course corrections as needed. The Program Manager is responsible for performing the following:
Managing day-to-day project activities, milestones, and vendor deliverables across the software implementation lifecycle;
Identifying issues and risks including platform-specific issues and risks (including workflow disruptions and system downtime) and recommending possible issue and risk mitigation strategies;
Facilitating State agency, operational leadership, and Contractor discussions/meetings;
Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget;
Identifying critical paths, tasks, dates, testing, and acceptance criteria;
Ensuring the application of State SDLC standards and applicable health data compliance/privacy standards (e.g., HIPAA);
Providing solutions to improve efficiency (e.g., reduce costs while maintaining or improving clinical, operational, and data documentation levels));
Monitoring issues and providing resolutions for up-to-date status reports; and
Documenting, reviewing and delivering project management-related artifacts.
Additional Duties may include:
Organizes, directs, and coordinates the planning and production of all Contract activities, projects, and support activities, including those of subcontractors.
Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars, and diagrams to assist in analyzing problems and making recommendations.
Develops and implements appropriate procedures and reporting for the implementation, consistent with the overall program
Leads data migration strategies, ensuring legacy data is accurately, securely, and compliantly mapped into modern software platforms.
Client relationship and expectation management in conjunction with the Organizational Change Management lead (when applicable) to mitigate user resistance and foster high adoption rates of new technologies.
Vendor performance management, acting as the primary liaison with primary software vendor corporate teams to manage scope, platform enhancements, and ticket escalation.
Prepares work plans, status reports and keeps the Project Management system updated at all times
Manages communication, coordination, and performance of other stakeholders as needed
Contribute to setting the required project pace by defining corresponding project and individual responsibilities, objectives, tasks, schedules, and outputs
Coordinates directly with State oversight managers, Independent Verification and Validation (IV&V) teams, and quality assurance auditors; prepares and submits specialized project health artifacts, risk logs, and compliance reports as requested for Major IT Development Projects (MITDPs)
Directly contributes to and shares the responsibility for the project performance by planning, monitoring, and adjusting project resources (people, budget, material, time)
Manages project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts
Creates and sustains a culture that encourages high performance of individuals and teams
The Program Manager is expected to undertake any additional duties as they are assigned by their Manager
Education: This position requires a Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or a related discipline.
Candidates must possess a Project Management Professional (PMP) certification from the Project Management Institute (PMI).
General Experience: The proposed candidate must have at least ten (10) years of experience in project management.
A minimum of 2 years of healthcare project management experience.
Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors
Strong interpersonal skills to build client rapport and develop/discipline/reward employees
Solid analytical skills and the ability to make decisions and solve problems
Excellent time management abilities
Demonstrated problem-solving and customer service skills
Strong written and verbal communication skills
Ability to work independently and manage work to a defined schedule
Experience conducting meetings, interviews, and making presentations
Specific experience in evaluating quality assurance /quality control testing and User Acceptance Testing efforts
Team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success
Ability to apply industry best practices and future state/federal mandates (such as interoperability standards, state Medicaid billing rules, or regulatory compliance updates) to existing and incoming systems.
Expertise in steering enterprise-wide digital transformation and modernization programs that improve operational efficiency, reduce technical debt, and align IT infrastructure with long-term business goals.
Specialized Experience: The proposed candidate must demonstrate at least eight (8) years of experience managing complex IT development projects. This individual must also have experience in a leadership role for at least three (3) successful projects with an organizational change management component that involve working with stakeholder groups across the organization. The candidate must possess at least five (5) years of experience using PMI's Project Management Body of Knowledge (PMBoK) methodologies and artifacts.
Must be capable of negotiating and providing recommendations to the Contract Monitor
Must demonstrate excellent written and verbal communication skills.
Preferred Experience
Previous experience working with State Government IT development projects is a plus
Direct experience managing or supporting a designated Major IT Development Project (MITDP) within a State Government framework is highly preferred and a significant plus.
A proven track record of managing large-scale Electronic Health Record (EHR) or complex enterprise-level health technology platform implementations is highly preferred and a significant plus.
Prior experience implementing, configuring, or managing Netsmart software platforms (e.g., myAvatar, myUnity, myEvolv) is highly preferred and a significant plus.
Familiarity with behavioral health, human services, post-acute care, or public health workflows, and related state billing/reporting requirements (Highly Preferred).
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