Program Manager OPER

Position Description: The Program Manager serves as the single point of contact for the State regarding day-to-day IT project operations. His/her responsibilities shall include overall project governance, communications with executives, planning, budgeting, execution, monitoring, control, quality assurance, and implementing course corrections as needed..The Program Manager is responsible for performing the following:

• Managing day-to-day project activities, milestones, and system integrator deliverables across the software implementation lifecycle
• Identifying issues and risks including Identifying platform-specific issues and risks (including business workflow disruptions, data integration bottlenecks, and system downtime) and recommending possible issue and risk mitigation strategies;
• Facilitating State agency and Contractor discussions/meetings;
• Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget;
• Identifying critical paths, tasks, dates, testing, and acceptance criteria;
• Ensuring the application of State SDLC/Agile standards and applicable data security and compliance standards;
• Providing solutions to improve efficiency (e.g., reduce costs while maintaining or improving operational workflows and user adoption levels);
• Monitoring issues and providing resolutions for up-to-date status reports; and
• Documenting and delivering project management-related artifacts.

Additional Duties may include:

• Organizes, directs, and coordinates the planning and production of all Contract activities, projects, and support activities, including those of subcontractors.
• Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars, and diagrams to assist in analyzing problems and making recommendations.
• Establishes and alters corporate management structure to direct effective and efficient Contract support activities.
• Develops and implement appropriate procedures and reporting for the implementation, consistent with the overall program
• Leads data migration and system integration strategies, ensuring legacy data is accurately and securely mapped into the new system and connected with adjacent State systems as required
• Client relationship and expectation management in conjunction with the Organizational Change Management lead (when applicable) to mitigate user resistance and foster high adoption rates of the new solutions.
• Vendor performance management, acting as the primary liaison with primary software vendors and implementation partners to manage scope, platform enhancements, and ticket escalation
• Prepares work plans, status reports and keeps the Project Management system updated at all times

• Manages communication, coordination, and performance of other stakeholders as needed
• Contribute to setting the required project pace by defining corresponding project and individual responsibilities, objectives, tasks, schedules, and outputs
• Coordinates directly with State oversight managers, Independent Verification and Validation (IV&V) teams, and quality assurance auditors; prepares and submits specialized project health artifacts, risk logs, and compliance reports as requested for Major IT Development Projects (MITDPs)
• Directly contributes to and shares the responsibility for the project performance by planning, monitoring, and adjusting project resources (people, budget, material, time)
• Manage project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts
• Create and sustain a culture that encourages high performance of individuals and teams
• The Program Manager is expected to undertake any additional duties as they are assigned by their Manager

Education: This position requires a Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or a related discipline.

Candidates must possess a Project Management Professional (PMP) certification from the Project Management Institute (PMI).

General Experience: The proposed candidate must have at least ten (10) years of experience in project management.

• A minimum of 2 years of healthcare or public sector technology project management experience (direct Salesforce or CRM implementation experience strongly preferred).
• Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors
• Strong interpersonal skills to build client rapport and develop/discipline/reward employees
• Solid analytical skills and the ability to make decisions and solve problems
• Excellent time management abilities
• Demonstrated problem-solving and customer service skills
• Strong written and verbal communication skills
• Ability to work independently and manage work to a defined schedule
• Experience conducting meetings, interviews, and making presentations
• Specific experience in evaluating quality assurance /quality control testing, operational validation, and User Acceptance Testing (UAT) efforts.
• Team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success
• Ability to apply industry best practices and future state/federal mandates (such as data sharing interoperability standards or regulatory compliance updates) to existing and incoming systems.