Senior Business Process Consultant - with Govt Public Safety projects

Position Details

Job Title: Senior Business Analyst (Business Process Consultant Senior)
Department: OIT / Analyst Team
Location: 400 Washington Avenue, Towson, MD 21204
Work Arrangement: Onsite at Baltimore County
Anticipated Start Date: December 2026
Duration: 1 year (2,080 hours)
Submission Deadline: October 30, 2026, at 12:00 noon EST

Position Overview

Baltimore County is seeking an experienced Senior Business Analyst to assess, develop, enhance, and implement technology solutions supporting County agencies, with a primary focus on Public Safety systems and business process improvement.

The initial assignment will support the replacement of Baltimore County s Jail Management System. Existing business requirements have already been documented. The selected candidate will collaborate with County stakeholders, subject matter experts (SMEs), technical teams, and vendors to validate and refine requirements, evaluate solutions, support vendor activities, and assist with successful system implementation.

The ideal candidate will have strong business analysis skills, experience with complex technology implementations, and the ability to work effectively with technical and business stakeholders. Experience with public safety systems and government applications is highly desirable.

Key Responsibilities

• Develop functional and non-functional system requirements based on documented business requirements.

• Collaborate with development teams and vendors to create prototype designs for medium- to high-risk projects.

• Create detailed unit and system testing scripts based on functional requirements.

• Facilitate User Acceptance Testing (UAT) and support testing activities.

• Assess existing business processes and recommend process improvements and technology solutions.

• Gather, consolidate, document, and communicate information from subject matter experts.

• Support high-level system design and software integration by collaborating with business users, project managers, and application developers.

• Analyze business processes and data flows to develop system designs, implementation roadmaps, and integrations with other systems.

• Conduct detailed analysis of County systems, operations, and procedures; define system requirements and resolve issues with County users.

• Translate business and client requirements into detailed system design documents and functional specifications.

• Coordinate system design and implementation requirements with relevant teams.

• Support the full system development lifecycle, including needs assessment, requirements analysis, solution identification, implementation, and maintenance.

• Provide consultation, technical assistance, and guidance to County agencies throughout project implementation.

• Gather and document business requirements for change requests, including break/fix activities.

• Support internal and external system integrations, including design, testing, and troubleshooting.

• Develop and provide metrics related to reporting, system performance, and process controls.

• Participate in or conduct user training as needed.

• Identify and pursue innovative initiatives and continuous process improvements.

• Provide quality customer service and maintain effective relationships with County agencies, technical teams, and vendors.

Minimum Qualifications and Required Skills

• Bachelor s degree from an accredited college or university in Business, Computer Science, or a related field.

• At least five years of experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.

• Demonstrated experience with public safety implementations and post-production environments, serving as a primary technical resource.

• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems.

• Experience analyzing and evaluating business operations, administrative processes, and opportunities for automation.

• Ability to assess the feasibility and suitability of IT projects and recommend appropriate solutions.

• Strong business process analysis, problem-solving, and analytical skills.

• Ability to translate business needs into detailed technical requirements and system design documentation.

• Experience preparing business requirements, functional specifications, design documents, test plans, and test scripts for different audiences.

• Excellent written and verbal communication skills when working with internal and external clients, stakeholders, and vendors.

• Ability to establish and maintain effective professional relationships and work collaboratively in a team environment.

• Ability to maintain the security and confidentiality of proprietary or sensitive information.

Preferred Qualifications

• Experience working for a government entity.

• Five or more years of experience working on Public Safety projects.

Required Submission Documents

• Candidate resume.

• At least two professional references, including phone numbers, demonstrating experience performing similar services.

Security Requirements

• A background check is required due to the confidential nature of the assignment.

• The selected candidate must display a County-issued security badge at all County locations.

Evaluation Criteria

Proposals will be evaluated based on the following criteria:

1. Work experience.

2. Training and education.

3. Interview.

4. Price.