Salary: Depends on Qualifications
Location : Baton Rouge, LA
Job Type: Classified
Job Number: 419-227708-ESS
Department: DPS-Office of State Police
Opening Date: 10/22/2026
Closing Date: 10/29/2026 11:59 PM Central
About this JobAt Louisiana State Police, our mission is to deliver exceptional communications and IT services that keep our state connected, secure, and ready for the future. We are proud to serve the people of Louisiana by providing reliable telecommunications and data solutions, supporting both critical and routine communication needs with innovation, expertise, and a commitment to excellence.
We're looking for an
IT Technical Support Analyst to bring professionalism and energy to our Mobile Communications Services team. Our dedicated group is focused on the creation, design, and development of faster, more efficient telecommunications and data systems. The IT Technical Support Analyst will help to drive innovation to ensure seamless communication support for our agency and its partners.
Minimum QualificationsThree years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associate's degree in information technology plus one year of experience in information technology; OR
A bachelor's degree plus one year of experience in information technology.
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job SpecificationThe official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other InformationJob Duties: As an IT Technical Support Analyst, you will:
- Performs preventative maintenance on multiple radio tower sites, including the following systems; standby power generator, obstruction lightning, HVAC, alarm system, antenna systems, and base station repeaters that are part of a statewide voice and data communications network
- Perform installations, optimizations, and modifications of various communication system components and statewide voice and data communications network
- Diagnosis and repair of vehicular and portable radio/mobile data equipment
- Support critical operations and emergency equipment deployments
- Possess a broad understanding of programming, modifying, and installing software/templates of portable radios, mobile radios, and mobile data terminals
- Maintain dispatch center communication systems including: voice recorders, radio consoles, and mobile data interfaces
- Configure routers, switches, WAN bridges, wireless devices, and other network components used in local and remote terminals and servers
Position-Specific Details:Appointment Type: Probational, Promotional, or Job Appointment
Career Progression: This position may be filled as an IT Technical Support Analyst 1, 2, or 3.
Work Schedule: Work hours are 7:30 AM to 4:00 PM, Monday - Friday.
Compensation: The compensation depends on qualifications and experience. This position is eligible for CDL premium pay of up to $2.00 per hour. The minimum biweekly salaries are listed below:
IT Support Analyst 1 - $1797.61
IT Support Analyst 2 - $1923.19
IT Support Analyst 3 - $2057.61
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
How To Apply:No Civil Service test score is required to be considered for this vacancy.
To apply for this vacancy, click on the and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:For further information about this vacancy, contact:
Contact: Human Resources/Elyssa Schexsnayder
Email:
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at
Parental Leave - Up to six weeks paid parental leave
More information can be found at
Holidays and Leave - State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
***** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (),
- Louisiana School Employees Retirement System (), among others
01
To ensure compliance with DPS-PSS Policy 01-02.01 Nepotism, no individual may be hired, promoted, demoted or transferred within DPS, if the individual is related to another employee who is, or would be, within their line of supervision. Relative is defined as: child, step-child, sibling, spouse, parent, step-parent, aunt, uncle, niece, nephew, grandchild, grandparent, and any "in law" relationship.Are you related to anyone employed with the Department of Public Safety, Public Safety Services?
02
If you answered yes to the above question, please list the name of your relative and relationship. If you answered no, please enter N/A.
03
Do you have a baccalaureate degree with 24 semester hours in computer science, information technology, engineering, mathematics, or business analytics field?
04
If you answered "yes" to the previous question, please indicate the course titles, semester hours earned, and the institution. If you answered "no" to the previous question, please enter N/A .(Ex. ACCT 2001 - Introductory Financial Accounting - 3 hrs - LSU)NOTE: Failure to list all specific courses may result in your application being considered incomplete. Responses such as "see transcript" are NOT acceptable.
05
Do you have three years of professional level experience in information technology or electrical subsystems? If yes, please explain and give the number of years of experience. If no, enter "No Experience".
06
Do you have any wireless communications experience to include training, and system implementation, etc? if yes, please explain and give the number of years of experience. If no, enter "No Experience".
07
Do you have experience with preventative maintenance on multiple radio tower sites, including the following systems; standby power generators, obstruction lighting, HVAC, alarm systems, antennas systems or base station repeaters that are part of a statewide voice and data communication network? If no, enter "No Experience"
08
Do you have experience with configuring routers, switches, WAN bridges, wireless devices and other network components used in local and remote terminals and servers? If no, enter "No Experience"
09
Do you have experience with diagnosing and repairing vehicular and portable radio/mobile data equiptment?
10
Do you possess a CDL?
11
Previous state experience or other experience WILL NOT be researched at this stage of the hiring process. Information not present on the actual application will not be considered for qualifying purposes.Did you list ALL of your job experience and education on your application? If not, please add to your profile before submitting.
Required Question
