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SME Help Desk Technician

BBNC

Bethesda, Maryland • Today

Full-time

Tier 1 Help Desk Technician

Iron Bow Technologies

Washington, District of Columbia • Today

Full-time

USD 16.00 - 19.50 per hour

Help Desk Technician - Secret

Sunayu, LLC

Washington, District of Columbia • Today

Full-time

USD 54,000.00 - 68,000.00 per year

Help Desk Technician

Howard University

Washington, District of Columbia • Today

Full-time

USD 45,000.00 - 51,600.00 per year

IT Service Desk / Help Desk Technician- (Hybrid ROLE) - LOCALS ONLY !

Zillion Technologies

Hybrid in Vienna, Virginia • 8d ago

Easy Apply

Contract

Senior Help Desk Technician

Gunnison

Washington, District of Columbia • Today

Full-time

USD 65,000.00 - 71,000.00 per year

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 30.44 - 41.18 per hour

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 35.04 - 47.40 per hour

Help Desk Technician - Tier II - TS/SCI with Polygraph

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 28.60 - 38.70 per hour

Helpdesk Intake Technician

Cayuse Holdings, LLC

Joint Base Andrews, Maryland • Today

Full-time

Help Desk Technician - Tier 2 (MSP)

Solvere One

Sterling, Virginia • 10d ago

Full-time

USD 60,000.00 - 75,000.00 per year

Help Desk Technician

Chenega MIOS

Alexandria, Virginia • Today

Full-time

IT Helpdesk Technician II Service Center

Chenega MIOS

Washington, District of Columbia • Today

Full-time

USD 26.44 per hour

Help Desk Technician - Tier 3

Solvere One

Sterling, Virginia • 10d ago

Full-time

USD 70,000.00 - 90,000.00 per year

Help Desk Technician

Navigant Consulting

Remote • Today

Full-time

USD 31,000.00 - 51,000.00 per year

Help Desk Technician II

IDEMIA

Remote or Minnesota • Today

Full-time

USD 19.00 - 25.63 per hour

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 26.44 - 35.78 per hour

Help Desk Specialist

Intellect Solutions LLC

Rockville, Maryland • Today

Full-time

Help Desk Specialist Manager

American Systems Corporation

Arlington, Virginia • Today

Full-time

USD 130,000.00 per year

Help Desk Specialist

Indigo IT , LLC

Washington, District of Columbia • Today

Full-time

USD 60,000.00 - 70,000.00 per year

Help Desk Specialist

Chenega MIOS

Ashburn, Virginia • Today

Full-time

USD 17.00 per hour

Service Desk Technician

SAIC

Adelphi, Maryland • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Service Desk Technician

SAIC

Arlington, Virginia • Today

Full-time

USD 80,001.00 - 120,000.00 per year

IT Help Desk Manager - MSP

Arc Human Capital, LLC

Remote or Hybrid in Ellicott City, Maryland • 5d ago

Full-time

118,000 - 122,000

Part-Time Help Desk Technician

Koniag, Inc.

Arlington, Virginia • Today

Part-time

USD 28.00 - 32.00 per hour

Help Desk Technician - TS/SCI

General Dynamics

Chantilly, Virginia • Today

Full-time

USD 26.44 - 35.78 per hour

Helpdesk Specialist

TriosysIT Inc.

Washington, District of Columbia • Yesterday

Easy Apply

Contract, Third Party

$25 - $30

Mid-level Help Desk Support Technician

Chenega MIOS

Washington, District of Columbia • Today

Full-time

Service Desk Technician

TriosysIT Inc.

Washington, District of Columbia • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Job Details

Skills

Microsoft Windows Vista
Health Care
Military
Knowledge Base
Acceptance Testing
Tier 2
Help Desk
Leadership
Workflow
Process Improvement
Reporting
Information Technology
Technical Support
Multi-factor Authentication
Authentication
Customer Service
Training
Technical Writing

Summary

We are Vista Global Solutions, LLC (VGS) a healthcare consulting firm specializing in IT solutions for several military installations and federal agencies across the nation.

VGS is seeking a Helpdesk Technician to join our team in Bethesda, MD.

The SME Helpdesk Technician serves as the senior technical authority for YubiKey enrollment and deployment support activities. This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise.

Responsibilities
Develop Knowledge Base articles and troubleshooting guides.
Design and deliver YubiKey training to Government Help Desk personnel.
Support User Acceptance Testing activities.
Provide advanced Tier 2 support during deployment.
Investigate and resolve complex enrollment issues.
Coordinate with Agency Help Desk leadership.
Develop escalation procedures and support workflows.
Identify recurring technical issues and recommend process improvements.
Track and report technical support trends.

Qualifications
Bachelor's degree in Information Technology or related discipline.
Minimum of eight (8) years of experience providing enterprise technical support.
Experience supporting MFA technologies and authentication platforms.
Strong customer service and training skills.
Experience developing technical documentation.
Public Trust or Secret eligibility.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10273070
Position Id: 13d71fdd8a935efd8a09cf46c7aae6b7
Posted 30+ days ago

Fitment

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Help Desk Technician

Washington, District of Columbia

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Today

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health supportWork-Life Balance: PTO, paid holidays, flexible work arrange

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Senior Help Desk Technician

Washington, District of Columbia

•

Today

Job Type Full-time Description Salary: $65,000 - $71,000/year Work location: On-site 5 days/week, Washington, DC The Senior Help Desk Technician provides frontline technical support, assisting customer personnel with hardware, software, and network-related issues. Ensures smooth operation of IT systems and facilitates user training on enterprise tools. Duties and Responsibilities: Technical Support & Troubleshooting: Provide advanced technical support for end-users, resolving issues related

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Help Desk Specialist Manager

Arlington, Virginia

•

Today

Overview The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual Enterprise environment. This position directs second-tier support for end-user hardware, software, applications, servers, network services, service requests, incidents, and recurring problems that cannot be resolved at the first tier. The role trains and coaches help desk personnel, monitors service levels and customer experience, ser

Full-time

USD 130,000.00 per year

Help Desk Manager

Washington, District of Columbia

•

Today

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Company Overview: The U.S. Equal Employment Opportunity Commission (EEOC) is responsible

Full-time

Job Details

Skills

Microsoft Windows Vista
Health Care
Military
Knowledge Base
Acceptance Testing
Tier 2
Help Desk
Leadership
Workflow
Process Improvement
Reporting
Information Technology
Technical Support
Multi-factor Authentication
Authentication
Customer Service
Training
Technical Writing

Summary

Dice Id: 10273070
Position Id: 13d71fdd8a935efd8a09cf46c7aae6b7
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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Help Desk Specialist Manager

Arlington, Virginia

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