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Lead Network Operations Control Center Technician

SBA NETWORK SERVICES

Boca Raton, Florida • Today

Full-time

NOC Lead Engineer

Hotwire Communications

Fort Lauderdale, Florida • Today

Full-time

Senior Lead Network Engineer

Lumen

Remote • Today

Full-time

USD 132,232.00 - 176,310.00 per year

Assisted Operations - NOC Technician (Annapolis Junction, MD)

Motion Recruitment Partners, LLC

Remote or Maryland • Today

Easy Apply

Contract

Lead Data Center NOC Engineer

Armada

Remote • Today

Full-time

USD 144,715.00 - 180,890.00 per year

Senior Cloud DevOps Network Engineer (FedRAMP, Azure, Advanced Networking)

OneStream Software LLC

Remote • Today

Full-time

USD 140,000.00 - 172,250.00 per year

Network Lead Engineer (IT)

DaVita Inc.

Remote or Denver, Colorado • 17d ago

Full-time

USD 115,000.00 - 183,000.00 per year

Technical Support Engineer

GE Vernova

Remote • Today

Full-time

Lead Technical Support Ops

Paylocity Corporation

Remote • 14d ago

Full-time

USD 65,000.00 - 75,000.00 per year

Remote OPS Center Manager

Atlantica

Remote or Phoenix, Arizona • Today

Full-time

Physical Security System Designer

Kforce Technology Staffing

Remote or West Palm Beach, Florida • Today

Full-time

$75,000 - $100,000 annually

Sr. Database Administrator

Synergy Business Innovation & Solutions Inc

Remote • Today

Full-time

USD 99,947.00 - 142,782.00 per year

Systems Architect / Local Remote to Boston, MA Area

Motion Recruitment Partners, LLC

Remote or Wakefield, Massachusetts • Today

Easy Apply

Contract

$70 - $75

Systems Administrator/Information Assurance Support - Journeyman

Modern Technology Solutions

Remote or Dayton, Ohio • Today

Full-time

Light Commercial Product Support Engineer

Carrier Corporation

Remote or Florida • Today

Full-time

USD 79,000.00 - 158,000.00 per year

Field Service Engineer

JBT Marel Corporation

Remote • Today

Full-time

USD 40.00 - 44.00 per hour

.Net Solutions Architect

Augusta Hitech Soft Solutions LLC

Remote • 6d ago

Easy Apply

Full-time

Depends on Experience

IT Help Desk Manager - MSP

Arc Human Capital, LLC

Remote or Hybrid in Ellicott City, Maryland • 3d ago

Full-time

118,000 - 122,000

Mobile Operating Engineer

Cushman & Wakefield

Remote or Fort Worth, Texas • Today

Full-time

USD 29.75 - 35.00 per hour

NOC Technician - Houston or Dallas, TX

Motion Recruitment Partners, LLC

Remote or Houston, Texas • Today

Easy Apply

Full-time

Job Details

Skills

Wireless Communication
FOCUS
Collaboration
Finance
Insurance
Life Insurance
Professional Development
Licensing
Law
Lighting
Microwave
UPS
Issue Tracking
Management
Telecommunications
Technical Training
Onboarding
Presentations
NOC
Recovery
SLA
Proprietary Software
Regulatory Compliance
Communication
Documentation
POC
Training
English
Spanish
Portuguese
Network Operations
Administrative Support
WAN
LAN
TCP/IP
Nagios
Network Administration
Microsoft Windows
Linux
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Network
System Integration Testing

Wireless Communication
FOCUS
Collaboration
Finance
Insurance
Life Insurance
Professional Development
Licensing
Law
Lighting
Microwave
UPS
Issue Tracking
Management
Telecommunications
Technical Training
Onboarding
Presentations
NOC
Recovery
SLA
Proprietary Software
Regulatory Compliance
Communication
Documentation
POC
Training
English
Spanish
Portuguese
Network Operations
Administrative Support
WAN
LAN
TCP/IP
Nagios
Network Administration
Microsoft Windows
Linux
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Network
System Integration Testing

Summary

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes -the essential infrastructure that keeps our world connected.

We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives.

We believe in shared success. At SBA, we invite every team member to think like an owner.

In addition to a competitive salary range, we offer a comprehensive benefits package to support your health, financial security, and overall well-being.

This includes:

Financial Wellbeing

401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable
Equity opportunities, including participation in company equity stock plans, where applicable

Health and Mental Wellbeing

Medical, dental, and vision insurance with employer contributions toward coverage
Paid parental leave and company-paid life insurance and short-term and long-term disability (STD/LTD), where eligible
Wellness programs and resources, including an employee assistance program and well-being initiatives

Personal Growth & Balance

Paid time off and company-paid holidays
Flexible work arrangements, including an allotment of remote workdays per year, depending on the role
Education assistance and professional development and certification or licensing support, where eligible
Performance-based bonus or incentive compensation, which may be available depending on the role

Benefit offerings are subject to plan terms, eligibility requirements, and applicable law, and may vary based on factors such as employment status, job classification, work location, and scheduled hours. Certain benefits may not be available to part-time employees or employees working fewer than 30 hours per week. The company reserves the right to modify or terminate benefit plans at any time, consistent with applicable law.

If you're ready to make an impact with a stable industry leader, we want to hear from you.

Your Next Career Opportunity - Lead Network Operations Control Center Technician

The primary function of this position is to provide technical oversight and serve as technical escalation of all issues within the NOCC organization. This position is responsible for supporting and provide 24X7 operations center expertise of a wide range of network types (Tower Lighting, Microwave, DAS, and Wired WAN/LAN) and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS, and Generators, etc.). The NOCC Lead will provide the 1st level of technical escalation for the NOC and is also responsible for analyzing problems, recommending technical solutions, and escalating to the engineering teams of any unresolved complex issues.

What You Will Do - Primary Responsibilities

Provide technical guidance to NOCC techs who are responsible for fault monitoring and management, troubleshooting, configuration control, trouble ticket generation and management, and reports development and generation.
Act as the technical escalation support to the NOC and ensure customer status updates are sent in a timely manner
Coordinate troubleshooting efforts while collaborating with various technical teams, network engineers/system administrators, and customer organizations.
Escalate outage incidents with telecommunication providers, if not resolved in a given timeline or SLA
Provide technical training to new employees to ensure a successful 90-day onboarding
Make technical and process recommendations to prevent repeating outages
Document technical know-how or job aid to ensure t6he NOCC team has the technical knowledge to perform their job
Help create RFO (reason for outage) documentation for customer presentation
Ensure the NOC the proper procedure for monitoring facilities systems and implement restart/recovery procedures as necessary.
Analyze problems; escalate and distribute as applicable to necessary teams, track issues and open incidents through resolution.
Develop detailed description of system outages as well as provide availability reports that defined SLA (Service Level Agreement) guidelines.
Ensure the team is using proprietary software programs and timely process incoming alarms in 30 minutes or less. File, extend and cancel NOTAMS in compliance with FAA Specifications.
Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
Ensure that all operational and support procedures, job aides, and documentation are maintained in a current, accurate, and usable state.
Provide first-level customer escalation and first POC for NOCC Techs.
Serve as the escalation point for NOCC shift technicians.
Provide on-call support, including on-call tech rotation.
Participate in the assimilation and training of new team members.
Compile and maintain NOCC statistical reports and ongoing NOCC spreadsheets as required.
Other projects and duties as assigned.

What You'll Need - Qualifications & Requirements

Trilingual in English/Spanish/Portuguese preferred
H.S. Diploma/GED Associates Degree preferred;
- and 5-7 years in a Network Operations Center role, or equivalent years of experience including technical and/or administrative/support roles.
Experience in a tiered network operational support role
Proven knowledge of network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics
Working knowledge of Nagios or comparable network management tool, ticketing systems, and basic Windows and Linux skills is a plus.
Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
Other Network Technical Certifications

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stoop, bend, kneel or crouch.
Ability to stand, walk and sit.
Ability to reach with hands and arms
Visual ability correctable to 20/20.
Sitting up to 90% of the day.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
Ability to lift up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays
Moderate noise level.

#LI-DJ1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121475
Position Id: 90200bb49dd25e97b8a0624a25be6129
Posted 13 hours ago

Fitment

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Network Analyst II - NOC (Remote) Department: Broadband - NOC+ Employment Type: Full Time Location: Remote Reporting To: Adam Clemons Description JSI invites you to join our team a remote NOC Analyst II on our NOC team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization. About the Company: JSI is a leading full-servi

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Full-time

Job Details

Skills

Wireless Communication
FOCUS
Collaboration
Finance
Insurance
Life Insurance
Professional Development
Licensing
Law
Lighting
Microwave
UPS
Issue Tracking
Management
Telecommunications
Technical Training
Onboarding
Presentations
NOC
Recovery
SLA
Proprietary Software
Regulatory Compliance
Communication
Documentation
POC
Training
English
Spanish
Portuguese
Network Operations
Administrative Support
WAN
LAN
TCP/IP
Nagios
Network Administration
Microsoft Windows
Linux
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Network
System Integration Testing

Wireless Communication
FOCUS
Collaboration
Finance
Insurance
Life Insurance
Professional Development
Licensing
Law
Lighting
Microwave
UPS
Issue Tracking
Management
Telecommunications
Technical Training
Onboarding
Presentations
NOC
Recovery
SLA
Proprietary Software
Regulatory Compliance
Communication
Documentation
POC
Training
English
Spanish
Portuguese
Network Operations
Administrative Support
WAN
LAN
TCP/IP
Nagios
Network Administration
Microsoft Windows
Linux
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Network
System Integration Testing

Summary

401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable
Equity opportunities, including participation in company equity stock plans, where applicable

Health and Mental Wellbeing

Medical, dental, and vision insurance with employer contributions toward coverage
Paid parental leave and company-paid life insurance and short-term and long-term disability (STD/LTD), where eligible
Wellness programs and resources, including an employee assistance program and well-being initiatives

Personal Growth & Balance

Paid time off and company-paid holidays
Flexible work arrangements, including an allotment of remote workdays per year, depending on the role
Education assistance and professional development and certification or licensing support, where eligible
Performance-based bonus or incentive compensation, which may be available depending on the role

Provide technical guidance to NOCC techs who are responsible for fault monitoring and management, troubleshooting, configuration control, trouble ticket generation and management, and reports development and generation.
Act as the technical escalation support to the NOC and ensure customer status updates are sent in a timely manner
Coordinate troubleshooting efforts while collaborating with various technical teams, network engineers/system administrators, and customer organizations.
Escalate outage incidents with telecommunication providers, if not resolved in a given timeline or SLA
Provide technical training to new employees to ensure a successful 90-day onboarding
Make technical and process recommendations to prevent repeating outages
Document technical know-how or job aid to ensure t6he NOCC team has the technical knowledge to perform their job
Help create RFO (reason for outage) documentation for customer presentation
Ensure the NOC the proper procedure for monitoring facilities systems and implement restart/recovery procedures as necessary.
Analyze problems; escalate and distribute as applicable to necessary teams, track issues and open incidents through resolution.
Develop detailed description of system outages as well as provide availability reports that defined SLA (Service Level Agreement) guidelines.
Ensure the team is using proprietary software programs and timely process incoming alarms in 30 minutes or less. File, extend and cancel NOTAMS in compliance with FAA Specifications.
Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
Ensure that all operational and support procedures, job aides, and documentation are maintained in a current, accurate, and usable state.
Provide first-level customer escalation and first POC for NOCC Techs.
Serve as the escalation point for NOCC shift technicians.
Provide on-call support, including on-call tech rotation.
Participate in the assimilation and training of new team members.
Compile and maintain NOCC statistical reports and ongoing NOCC spreadsheets as required.
Other projects and duties as assigned.

What You'll Need - Qualifications & Requirements

Trilingual in English/Spanish/Portuguese preferred
H.S. Diploma/GED Associates Degree preferred;
- and 5-7 years in a Network Operations Center role, or equivalent years of experience including technical and/or administrative/support roles.
Experience in a tiered network operational support role
Proven knowledge of network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics
Working knowledge of Nagios or comparable network management tool, ticketing systems, and basic Windows and Linux skills is a plus.
Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
Other Network Technical Certifications

Ability to stoop, bend, kneel or crouch.
Ability to stand, walk and sit.
Ability to reach with hands and arms
Visual ability correctable to 20/20.
Sitting up to 90% of the day.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
Ability to lift up to 20 pounds.

Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays
Moderate noise level.

#LI-DJ1

Dice Id: 10121475
Position Id: 90200bb49dd25e97b8a0624a25be6129
Posted 13 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Global Network Operations NOC Tech

Doral, Florida

•

Today

Easy Apply

Contract

$25 - $35 per hour

Lead Data Center NOC Engineer

Remote

•

Today

Full-time

USD 144,715.00 - 180,890.00 per year

Network Analyst II - NOC (Remote)

Remote

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Full-time

Network Engineering Manager

Remote

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Full-time