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Technical Support Engineer

Remote • Posted 2 hours ago • Updated 2 hours ago

Full Time

Remote

Fitment

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Job Details

Skills

IT Management
Leadership
Back Office
Purchasing
Collaboration
Boost
HMI
SCADA
GRID
Process Improvement
Data Analysis
EHS
Regulatory Compliance
FOCUS
Technical Support
Mechatronics
Industrial Engineering
Training
Electrical Engineering
Mechanical Engineering
Network
Offshoring
Continuous Improvement
Service Operations
Conflict Resolution
Problem Solving
Analytical Skill
Motivation
Management
Communication
English

Summary

Job Description Summary

Job Description

The role involves providing technical leadership and expertise for service phase of Offshore Wind Turbine projects. This includes acting as first contact for Service operations leadership and Production Engineers but also Supervisors in SOV and technicians in turbine to secure efficient interventions as well as acting as main focal point for continuous improvement on technical preparation of service activities.

Significant Activities:

Provide first-level remote, as periodically onsite, technical troubleshooting for turbine issues to services teams teams within scope and escalate or redirect to the appropriate technical specialists when required ensuring commissioning timelines related to turbine controller.
Create and manage technical cases, work orders, and Non-Conformities (NCs) for instructions updates, tools updates, troubleshooting guides updates or customer technical querys in line with project and quality processes.
Support on Work Orders (WO) readiness defining priority and assist back office purchasing team with tooling and spares lists to smooth daily planning and execution.
Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day
Collaborate with design and technical support teams to develop worldclass troubleshooting guides to reinforce service technical independence and boost daily efficiency.
Lead technical and operational improvements affecting main controller, HMI or SCADA functions for technician operations as well as site specific operations as Grid outages
Drive process improvements focusing on digitalization, data analytics, and EHS compliance.
Analyze data for continuous improvement in operational safety and quality. Special focus on warnings analysis and control improvements on the overall warnings strategies.

Working Relationships:

Reports to Technical Support Leader; supports Operations execution teams, both supervisors and technician working locally in turbines or remotely in Remote Operation Center. Holds strong relationship with Control team within Engineering organization.

Required Qualifications:

Associates Degree in Electrical, Mechatronics, or Industrial Engineering (OR High school diploma and advanced Wind training and experience)
8 years of Offshore Wind Farm experience.

Desired Skills:

Proven track record in wind turbine operation and troubleshooting is mandatory.
Strong understanding of wind turbine systems including electrical, mechanical, controls and network and communication systems.
Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges
Experience with continuous improvement and quality tools applied to service operations.
Strong problem-solving, analytical, and interpersonal skills.
Flexibility, motivation, and ability to work under pressure with ability to manage multiple priorities simultaneously
Strong communication, goal-driven and team-player skills.
Understanding of English language for global procedures.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91152186
Position Id: 91ccff57160581b4e9fc9551c5731cb1
Posted 2 hours ago

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