Description
We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.
Responsibilities:
Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.
Develop client-side scripting and custom components to improve user experience, automation, and system functionality.
Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.
Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.
Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.
Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.
Support Salesforce development activities, including customization, workflow improvements, and feature optimization.
Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.
Requirements
Hands-on experience in ServiceNow engineering, administration, or development within enterprise environments.
Strong capability in client-side scripting for customizing workflows, interfaces, and platform behavior.
Proven experience creating business requirement documents and translating functional needs into technical deliverables.
Working knowledge of configuration management practices, including change control and release coordination.
Experience designing or supporting API development and system integrations.
Salesforce development experience, including customization and platform enhancement work.
Ability to communicate effectively with technical teams, business stakeholders, and end users.
Experience in healthcare, hospitals, or social assistance environments is preferred.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00700-0013471219
- Posted 22 hours ago
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