Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide.We are currently seeking a
full-time IT Operations Specialist to join our
Regional Office located in
Boise, Idaho. Essential Duties:
Applying system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
Triaging and resolving Tier 1 and 2 requests and developing an understanding of the tier escalation process
Effectively testing fixes to ensure issues have been adequately resolved
Performing post-resolution follow-ups to ensure problem resolution
Fully documenting all pertinent end user identification data, including name, department, and contact information, and ensuring that all resolution notes are entered appropriately
Configuring, maintaining, testing, and documenting IT Operations applications and knowledge base materials
Documenting and monitoring incident and work requests per departmental procedures
Solving complex problems independently or collaboratively with IT colleagues
Answering, evaluating, and prioritizing incoming requests for assistance
Fulfilling routine communication requirements, including system documentation and status reporting
Utilizing the ticketing system to document and manage client requests and issues
Providing training to end users as needed on any supported Microsoft technologies or contract-specific applications
Following and adhering to simple and complex instructions, including Standard Operating Procedures
Creating and updating procedural documentation
Reviewing and evaluating new technology and make recommendations for use within IT, Corporate, and the company as a whole
Maintaining a willingness and ability to travel
Maintaining flexibility for weekend and/or holiday work as needed
Other duties as assigned
High school diploma or GED equivalent required
Bachelor's degree in information technology or related field preferred
Minimum of two (2) years of experience in a corporate help desk environment preferred
Minimum of one (1) years of experience in a desktop support position, preferably within a corporate environment
CompTIA A+, CompTIA Network +, and Microsoft MCP certifications
Basic understanding of networking principles (e.g., TCP/IP protocols), Active Directory, and Exchange
General knowledge of electronics, PC architecture, PC operating systems, and Microsoft Office
Demonstrated expertise in Remote Desktop Management (RDP); PC troubleshooting, configuration, and maintenance; and printer troubleshooting
Experience with current Windows operating systems
Extensive application support experience of current Microsoft Office family of products
Familiarity or experience with current Microsoft SharePoint family of products
Working knowledge of a range of diagnostic utilities, including application error and system event logs review
We offer excellent compensation and comprehensive benefits for our full-time team members including: - Health, dental, vision, disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...
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