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IT Systems Support 1 (09614)

• Posted 11 hours ago • Updated 11 hours ago

Full Time

Fitment

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Job Details

Skills

Public Health
Law Enforcement
Computer Networking
Health Care
PSLF
Microsoft Office
Microsoft Operating Systems
Customer Service
Research
Analytical Skill
Computer Science
Help Desk
Technical Support
SAP BASIS
PASS
Recruiting
Human Resources
Telecommuting
Screening

Summary

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at;/strong>.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Technology Services Division in Helena.

The Computer Support Specialist provides first and second level technical support and advice to employees, contractors, providers, tribal agencies, state and local municipalities, and law enforcement. This position answers support requests through a help desk line, email messages, online submissions, etc., and resolves technical problems for end users; and documents support calls including basic network incidents.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

Knowledge of Microsoft Office applications, Microsoft Operating Systems, personal computers and peripherals.
Excellent customer service, patience, and interpersonal skills.
Ability to handle in-bound calls, emails and other requests.
Attention to details, research, and analytical skills.
Meet minimum qualifications:
Bachelor's degree in computer science or related technology field.
Experience with help desk operations and technical support preferred.
Other combinations of related education and experience may be considered on a case-by-case basis.

How to Apply

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

Cover Letter
Resume
References

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

This position is open until filled with frequent screening of applicants. The first screening of candidates will take place on September 29, 2026.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: RTL354930
Position Id: 6cf3ed69cf7b8fc2b16ff3aae82b65ae
Posted 11 hours ago

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