100% ONSITE ROLE
Incident Response Delivery Lead
Strong Problem Management experience, preferably within an ITIL-based environment
Experience working across Incident, Problem, and Change Management
Strong analytical and structured problem-solving capability
Ability to take an ambiguous problem and develop a structured path to resolution
Demonstrated ability to drive actions across multiple teams without direct authority
Strong ownership and follow-through
Ability to personally execute work, not simply coordinate meetings and report status
Ability to develop clear executive-level status, risk, action, and decision materials
Strong written and verbal communication skills
Experience working within a large, complex enterprise technology environment
Role Descriptions:
Coordinate program activities, milestones, dependencies, risks, and actions
Drive follow-up and closure of corrective and preventative actions
Coordinate readiness exercises and resulting remediation activities
Maintain alignment across teams where actions have cross-functional dependencies
Prepare concise program status, risks, decisions, and escalation materials
Support improvement activities across the Incident Management process
Analyze trends and recurring operational issues
Coordinate improvement actions across teams
Drive identified actions through completion
Skills: Incident Management
Experience Required: 6-8
