Our MissionYou call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you're blocked.
We're here to give power to the patient.
For nearly 20 years, we've built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we're going further: building our infrastructure beyond Zocdoc's marketplace topower access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don't want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on our MissionZocdoc's most important asset is our people. As Manager, Data Science - Provider Products, you'll lead the analytical team that helps Zocdoc understand, grow, and serve the providers that are fueling Zocdoc to become America's scheduling layer. Your team sits at the center of some of the most consequential product and commercial decisions at Zocdoc - from how providers onboard and engage with our platform, to how our SaaS products create measurable value in their practices.
This role is as much about building a team as it is about leading one. You'll be joining a small team of data scientists today, with the expectation to hire more as the work is growing. This is a player-coach role - you get to contribute both through your individual work and your team's. The expectation is that the decisions your team enables directly informs the Provider Products roadmap.
You'll enjoy this role if you are...- Personally motivated by seeing your team's analysis translate into better product and business decisions - not just prettier outputs
- Autonomous, urgent, and methodical. You hold a high technical bar without making the work feel heavy
- Highly drawn to the intersection of people leadership and analytical depth - you want to develop great data scientists, not just manage them
- Passionate about building a team culture where rigor, curiosity, and ownership are the norm
- Confident assessing the tradeoff of speed vs accuracy
- The kind of person who can navigate upstream data complexity - understanding how data flows into the systems your team relies on - without losing sight of the product decisions you're ultimately trying to inform
- Motivated to get your hands dirty alongside your team.
- Serious about your work, but not about yourself.
Your day to day is...- Leading, coaching, and developing a team of Data Scientists and Senior Data Scientists focused on Zocdoc's Provider Products - building analytical judgment, technical rigor, and comfort with ambiguity across the team
- Setting and owning the analytical direction for the provider domain - driving product strategy, experimentation, and measurement work while developing a strong understanding of the underlying data sources and pipelines that power your team's analysis
- Reviewing and guiding analytical approaches - ensuring appropriate method selection, correct interpretation of results, and clear communication of uncertainty and limitations to stakeholders
- Overseeing experimentation and measurement practices, ensuring success metrics, guardrails, and learning goals are well-defined before work begins
- Interfacing with senior leadership on making and measuring business decisions and opportunities
- Helping the team frame analytical problems effectively - balancing stakeholder asks with higher-leverage opportunities the team is uniquely positioned to pursue
- Identifying recurring analytical needs that can be standardized or shifted toward self-service, while protecting capacity for the high-judgment work that matters most
- Hiring and onboarding data scientists who meet Zocdoc's technical and analytical bar - evaluating candidates for statistical reasoning, problem framing, and intellectual rigor
- Working with cutting-edge generative AI tools to improve team workflows, analytical output, and capacity
You'll be successful in this role if you have...- An unrelenting desire to build more equitable, inclusive, and diverse workplaces
- 6-9+ years of experience in data science, product analytics, or applied quantitative roles - ideally with meaningful exposure to product strategy, experimentation, or two-sided marketplace or B2B product domains
- 1-3+ years of experience managing or formally mentoring data scientists, with a track record of growing analytical judgment in others
- The ability to create and implement structure around complex business spaces to incentivize the best possible business decisions
- Staff-level technical grounding in experimentation, causal inference, statistical modeling, and analytical problem selection
- Expertise in SQL and an analytical programming language such as Python or R, with the ability to review and assess complex analytical work
- Comfort working with complex or evolving data sources - you understand how data gets created and shaped upstream, and you use that understanding to guide your team toward more reliable, better-framed analyses
- Experience guiding teams through ambiguous problems and high-stakes decision contexts - particularly in product environments where the analytical question matters as much as the answer
- Proven ability to partner with Product and Engineering leaders on roadmap planning and prioritization
- Strong communication skills: you can translate analytical nuance and uncertainty into clear, actionable guidance for non-technical stakeholders
- The mentality of an owner and a bias to action - you set direction, move the work forward, and raise the bar without waiting to be asked
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- A Bachelor's degree in Computer Science, Data Science, Statistics, Applied Mathematics, Machine Learning, Artificial Intelligence, Economics, Physics, or a related field; a Master's degree or PhD in a quantitative field is a plus, but not required
Zocdoc will consider sponsoring a new qualified applicant for employment authorization for this position. This role is tech-eligible for visa sponsorship.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. M.G.L. c. 149, 19B(2)(b).
BenefitsIf NYC Hybrid (SoHo):- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
If CA Office Hybrid (San Jose):- Flexible, hybrid work environment at our convenient Silicon Valley location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$190,000-$270,000 USD
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.
Silicon Valley, CA Base Salary Range
$190,000-$270,000 USD
About usZocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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