Leading other resources in the Front Office team, this role requires experience in working with business clients to understand issues impeding their day to day activities. The role operates as a platform owner, senior escalation leader, and enterprise operations authority across data, database, cloud, application support, and ITSM domains
Main Duties and Responsibilities- Incident Management -including major incidents
- Team leadership -role will include oversight of other resources in region
- Crafting SOP's and training documents
- Training and onboarding of new resources
- Direct accountability for platforms that are:
- Client-visible and revenue-impacting
- Regulatory and audit examined
- Central to trade processing, data integrity, and reporting accuracy
- Responsibilities include acting as:
- Senior escalation authority for P1/P2 incidents
- Accountable owner for audit findings and remediation
- Decision authority during production crises and risk trade-offs
- The role has includes end-to-end ITSM accountability across critical platforms, including:
- Major Incident command and coordination
- Problem management and recurrence reduction
- Production change readiness and gating
- Operational metrics (availability, MTTR, trends)
- In addition to steady-state operations, the role actively drives:
- AI-enabled incident triage and diagnostics
- Automation of L2/L3 support workflows
- Predictive and preventive operational capabilities
Required Skillset:- Understanding of and ability to use PL/SQL
- Working knowledge of Autosys
- Strong knowledge of Unix/linux including shell scripting
- General understanding of Windows
- Excellent written and oral communication skills
Desirable:- 15+ years of database administration, cloud and production support experience.
- Experience managing production support team
- Strong experience in Incident, Problem, Change, and Capacity Management.
- Experience supporting mission-critical financial applications.
- Experience working within 24x7 operational support environments.
Education- Bachelors Degree level qualification in a computer or IT related subject preferred.
Salary Range: $120,000 - $202,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
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