Location: Boston, MA
Salary: $70.00 USD Hourly - $80.00 USD Hourly
Description: Ui Ux DesignerLocation: Boston, MA (Hybrid)Duration: 1+ Years Work Schedule
- Monday - Friday
- 9:00 AM - 5:00 PM Eastern Time
- Flexible hybrid remote arrangement
- Candidates must be available to work onsite when requested for:
- Executive meetings
- Mandatory project meetings
- Required training
- Other activities requiring in-person participation
Position OverviewWe are seeking a highly motivated, organized, and strategic Experience Design and Research Lead to lead the application of people-centered design and research strategies and best practices.
The ideal candidate is energized by large-scale people centered digitally enabled transformation and excited by the opportunity to help build and deliver something that does not yet fully exist. They are comfortable moving between strategic vision and implementation detail and are relentlessly focused on delivering better service experiences and outcomes.
In this role, you will:
- Help refine and distill an actionable understanding of diverse constituent/user needs, journeys, and end-to-end service experiences.
- Collaborate on the definition of a future-state experience vision, experience architecture, and product roadmap.
- Guide the iterative design, evaluation, and refinement of user experience concepts and solutions.
- Define, measure, and monitor constituent experience quality and impact metrics.
- Assess progress and outcomes to inform product decisions and guide continuous improvement.
Why This Role Is Different - Opportunity to help shape a next-generation public procurement experience and platform.
- Focus on iterative people-centered design and development.
- Emphasis on AI-enabled and automation-supported development practices.
- Opportunity to drive modernization from legacy systems to adaptive digital services.
- Strong focus on transparency, accessibility, user experience, and long-term value.
- Cross-functional work involving:
- User experience
- Business transformation
- Data strategy
- AI-enabled development
- Integration architecture
- Vendor management
- Public-sector service delivery
Role ResponsibilitiesExperience Strategy & Design Leadership
- Lead experience strategy, experience research, experience architecture/design, and service design work.
- Align constituent needs, business process goals, service workflows, policy requirements, accessibility expectations, and technical feasibility.
Experience Artifacts & Models
- Develop and maintain experience artifacts and models, including:
- Constituent journey maps
- Experience models
- Service blueprints
- Information architecture models
- Scenario/task flows
- Wireframes
- Prototypes
- Experience requirements
Research & Insights
- Conduct iterative constituent experience and service research.
- Generate actionable insights from research activities.
- Evaluate designs, prototypes, and functional solutions.
- Inform design and implementation decisions.
Cross-Functional Collaboration
- Partner with:
- Product managers/product owners
- Technical solution architects
- Business leaders
- Vendors
- Plan discovery activities.
- Inform product roadmaps.
- Facilitate design workshops.
- Frame service and experience design decisions.
- Ensure experiences support prioritized outcomes.
Design Translation & Recommendations
- Translate:
- Complex workflows
- Policy requirements
- Stakeholder feedback
- Research findings
- Into:
- Design recommendations
- Actionable experience guidance
Experience Standards & Measurement
- Establish:
- Experience quality standards
- Accessibility expectations
- Content and interaction patterns
- Experience quality criteria
- Outcome and success metrics
Design Review & Governance
- Review design deliverables for alignment with:
- Constituent needs
- Accessibility standards
- Technical feasibility
- Operational readiness
Risk Management
- Surface:
- Experience risks
- Open questions
- Assessment findings
- Usability findings
- Design tradeoffs
- Decision points
- Document experience decisions and ensure follow-through.
Minimum Qualifications - Eight or more years of experience planning, leading, and executing experience design and research work supporting large-scale, complex digital products, platforms, and solutions.
- Expertise in:
- Experience architecture
- Interaction/product design
- Experience research
- Service design
- Rapid prototyping
- Content design
- Accessible and inclusive design
- Three or more years leading:
- Experience design
- Experience strategy
- Service design
- Experience research
- Measurement initiatives
- Experience translating:
- User research
- Stakeholder input
- Business requirements Into:
- Personas
- Journey maps
- Service blueprints
- Information architecture
- Task flows
- Wireframes
- Prototypes
- Usability criteria
- Experience collaborating with:
- Senior leadership
- Business SMEs
- Technical teams
- Vendors
- Stakeholder groups
- Experience in AI-enabled solution design and development environments.
- Strong:
- Written communication skills
- Verbal communication skills
- Facilitation skills
- Analytical skills
- Stakeholder management skills
- Ability to work across business and technical teams and communicate tradeoffs effectively.
Preferred Qualifications - Experience with:
- Public sector platforms
- Procurement systems
- ERP solutions
- Financial systems
- Grants systems
- Licensing systems
- Permitting systems
- Benefits platforms
- Workflow-heavy enterprise platforms
- Experience modernizing legacy systems into cloud-based or modular environments.
- Experience supporting modernization within governance-driven organizations.
- Familiarity with:
- Accessibility standards
- Inclusive design
- Plain language practices
- Privacy requirements
- Security requirements
- Records retention
- Reporting requirements
- Public-sector governance
- Experience using research methods and analytics to measure:
- Quality
- Adoption
- Usage
- Effectiveness
- Outcomes
- Experience evaluating:
- AI-enabled capabilities
- Automation
- Analytics
- Reporting
- Search
- Decision-support features
- Experience designing systems supporting multiple user communities, including:
- Internal users
- External business users
- Oversight users
- Public users
- Ability to challenge conventional approaches and identify opportunities for more flexible, intuitive, and sustainable solutions.
Organization OverviewA&F IT
- Supports multiple agencies with IT systems and applications.
- Oversees IT application support and operations.
- Works closely with enterprise technology and security organizations to ensure adherence to statewide technology and security policies.
Operational Services Division (OSD)
- Serves as the state's central procurement office.
- Supports procurement of goods and services.
- Promotes fair, open, and competitive procurement practices.
- Helps businesses provide products and services to public entities.
- Focuses on transparency, efficiency, and user-centered service delivery.
Work Environment
- Flexible hybrid work model.
- Strong focus on:
- Service
- Partnership
- Creative problem solving
- Responsiveness
- Collaboration
- Work-life balance
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