Job#: 3049703 Job Description: Senior IT PM - Customer Billing
Location: Bothell, Washington (hybrid 3 days a week)
Contract Duration: Through 12/31/27
Role Overview
We are seeking a Senior IT Project Manager to lead a strategic initiative focused on modernizing a long-standing customer billing and payment program. This program, first implemented in 2013, requires a comprehensive revamp of its billing methodology. The selected candidate will be responsible for leading the evaluation and redesign of the program, supporting analytical modeling efforts, coordinating with business and technology stakeholders, and driving the implementation of an updated solution through to regulatory approval and enrollment.
Key Responsibilities
- Lead the end-to-end project lifecycle, including initiation, planning, execution, and implementation of a modernized customer billing program.
- Partner with business, regulatory, operations, and technology stakeholders to evaluate the existing billing methodology and identify opportunities for improvement.
- Coordinate the analysis of historical customer data to support the development of updated billing calculations and business rules.
- Facilitate cross-functional teams in reviewing current-state processes and defining future-state program requirements.
- Drive the creation, validation, and documentation of new billing calculation models and supporting business logic.
- Support the preparation of materials and recommendations for regulatory review and approval.
- Manage project schedules, resources, risks, dependencies, and milestones while ensuring alignment with business objectives.
- Lead stakeholder communications and provide regular project status updates to leadership.
- Oversee implementation planning, testing, change management, and program enrollment activities following approval of the redesigned program.
Required Qualifications
- 7+ years of experience managing complex IT projects and business transformation initiatives.
- Strong senior-level IT Project Management experience.
- Demonstrated success leading data-intensive projects involving analysis, business process redesign, and cross-functional stakeholder engagement.
- Strong data analytics and data-driven decision-making background that is tool agnostic.
- Proven experience managing project scope, schedules, budgets, risks, and executive communications.
- Excellent verbal and written communication skills, including experience presenting findings to senior leadership.
- Proficiency with the Microsoft Office Suite, including Excel, Word, PowerPoint, and Project.
- PMP certification or equivalent project management certification is strongly preferred.
Preferred Qualifications
- Experience supporting utility, energy, or customer billing, payment, or revenue-related programs.
- Familiarity with regulatory or compliance approval processes, particularly within regulated industries.
- Experience leading business process and program redesign initiatives.
- Experience utilizing Agile, Waterfall, or hybrid project delivery methodologies.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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