Senior Manager, IT Program Management

Job Overview:

The Senior Manager, IT Program Management leads the IT Strategic Governance and Delivery Office (SGDO) and is responsible for overseeing the IT portfolio of projects aligned to business goals. This role focuses on ensuring service delivery quality, and aligning IT projects with business priorities. The Senior Manager will drive cross-functional teams to deliver technology projects, streamline workflows, and drive continuous improvement initiatives. This role manages, coaches and develops a team of six people to drive value through project delivery.

Job Responsibilities:

• Strategic Leadership and Governance
  • Oversee the portfolio, prioritizing initiatives based on business value and resource availability.
  • Act as a change agent to implement and manage processes and projects across the IT organization.
  • Develop and maintain strong relationships with key internal clients, by collaborating with senior executives to devise and implement strategies.
• Project Planning and Delivery
  • Lead the planning and execution of multiple IT projects, ensuring adherence to project timelines, budgets, and quality standards.
  • Utilize project management (PM) methodologies (e.g., PMBOK, SAFe, Agile, Waterfall) to guide teams through the project lifecycle.
  • Lead regular assessments to understand client needs and expectations, while addressing and resolving internal client issues promptly and effectively.
• Continuous Improvement:
  • Establish metrics, internal operational level agreements (OLAs) and key performance indicators (KPIs) to evaluate performance and project delivery quality, driving continuous improvement efforts.
  • Facilitate process improvement initiatives using methodologies such as Lean, Six Sigma, or Agile.
• Cross-Functional Collaboration:
  • Work closely with IT leadership, business units, and stakeholders to ensure processes and projects meet their needs and support strategic objectives.
  • Foster a culture of collaboration and innovation to encourage process improvement across teams.

Job Requirements:

• 8+ years of experience in IT process, project and business relationship management.
• Exceptional understanding of IT and continuous improvement methodologies.
• Proven knowledge of project management methodologies and tools (e.g., Microsoft Project, JIRA, Monday, Trello).
• Excellent analytical and problem-solving skills, with the ability to think strategically and drive change.
• Strong leadership and interpersonal skills, with experience managing cross-functional teams.
• Exceptional communication skills, with the ability to engage and influence stakeholders at all levels.
• Demonstrated experience in breaking down, comparing and evaluating various courses of action and making autonomous decisions on matters of significance, within the scope of responsibilities.

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Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.