Role : Emergency Communications Engineer
Type: Contract | FULLY ONSITE
Location: Brooklyn, NY - ONLY LOCALS FROM NY METROPOLITAN and NJ AREA WILL BE CONSIDERED
F2F interview
About the role : You will keep New York City's 911 and emergency response communications running for its residents and visitors. Reporting to the Director of Emergency Communications in the Public Safety and Emergency Management division, you will support the telecom, network and call-delivery systems behind the city's Public Safety Answering Centers.
This is a field-and-lab role, not a desk job. You will rack and cable equipment, turn up circuits, troubleshoot outages, and work closely with carriers and vendors. The team needs someone who can start soon, so critical projects and life-safety services stay on track.
What you'll do
- Oversee vendors that support emergency communications, telecom services, and infrastructure.
- Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
- Deploy, configure and test emergency communications network infrastructure, including racking and cabling equipment.
- Provide technical support for E911 and NG911 telephony and telecom systems that deliver 911 calls to the city's Public Safety Answering Centers.
- Support Text-to-911 services, including inbound and outbound SMS, MMS and RTT.
- Support and oversee vendor-managed ESInet services and systems.
- Support Public Safety Unified Communications systems and services.
- Support emergency point-to-point links, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
- Triage and investigate communication, infrastructure and service failures, find root cause and drive remediation.
- Support 911 and Text-to-911 test environments in the 911 lab and validate test cases and results.
- Support asset management for emergency communications technology.
Required qualifications
Candidates must meet every item below to be considered.
- 8+ years working in a data center or in the field on related work.
- 8+ years of network support, including LAN/WAN troubleshooting.
- 8+ years in communications routing, transport and delivery across wireline, wireless and VoIP.
- 8+ years using documentation tools such as Excel, Visio and Word.
- Working knowledge of networking hardware and topologies.
- Working knowledge of telecom cabling standards, and the ability to pull and terminate cable in varied customer environments.
- Working knowledge of computing systems and hardware.
- Hands-on experience with LEC circuit termination and turn-up.
- Ability to do the physical work the job requires.
- Ability to follow detailed job documents.
- Willingness to travel within the NYC region to meet service-level agreements.
- Willingness to work on call, after hours and on weekends when required.
Preferred qualifications
- Bachelor's degree in computer science or a related field.
- Strong spoken, written and presentation skills, with a clear and confident communication style.
- Experience with emergency communications infrastructure, systems, and applications.
- Knowledge of E911 call routing, selective routing, trunking and location-based routing.
- Knowledge of DMS and ACD systems.
- Knowledge of ANI/ALI services.
- Knowledge of 9-1-1 call handling systems.
- Knowledge of land mobile radio, including P25 conventional and trunked networks.
- Knowledge of NG9-1-1 ESInet call routing.
- Knowledge of SMS, RTT and TCC routing, and SMS aggregation.
- Knowledge of GIS and location-based identification systems.
Ankita Singh -Recruitment Manager
Email- | Ext: 138 Contact No :
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