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Technical Customer Support Representative - Onsite

Teleperformance USA

Brownsville, Texas • Today

Full-time

Technical Customer Support Representative - Onsite

Teleperformance USA

Brownsville, Texas • Today

Full-time

Technical Support Representative I (Remote)

HME, Inc.

Remote or Carlsbad, California • Today

Full-time

USD 19.00 - 21.00 per hour

Field Support Representative, Technical Sales, Heavy Construction

Hexagon AB

Remote • Today

Full-time

USD 80,000.00 - 90,000.00 per year

Technical Support Representative

Hexagon AB

Remote • Today

Full-time

USD 70,000.00 - 90,000.00 per year

Technical Support Agent, Tier 1

ONE, INC.

Remote • Today

Full-time

Technical Support Representative I (Remote), 12-Week Temp

HME, Inc.

Remote or Carlsbad, California • Today

Full-time

USD 19.00 - 21.00 per hour

Technical Support Engineer

Viasat, Inc.

Remote or California • Today

Full-time

USD 88,000.00 - 139,000.00 per year

Technical Support Supervisor

HME, Inc.

Remote or Phoenix, Arizona • Today

Full-time

USD 72,000.00 - 86,000.00 per year

Specialist, Product Technical Support

Becton Dickinson & Company

Remote or Bonita, California • Today

Full-time

USD 73,400.00 - 117,400.00 per year

Costumer service representative

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

Up to 17

Field Service Engineer - Customer Technical Services

Amcor Inc

Remote or Indiana • Today

Full-time

Customer Service Representatives

4 Consulting Inc

Remote • 5d ago

Easy Apply

Full-time, Third Party

Depends on Experience

Job Details

Skills

Customer Support
Service Delivery
Apache Velocity
Finance
Life Insurance
Insurance
FSA
Military
Technical Support
Customer Facing
Issue Resolution
Internet
Operating Systems
Web Browsers
Issue Tracking
Computer Networking
Positive Attitude
Management
Microsoft Windows
Sales
Customer Service
Collaboration
Communication
Analytical Skill
Organizational Skills
Critical Thinking
Decision-making
Problem Solving
Conflict Resolution
FOCUS
Customer Experience

Customer Support
Service Delivery
Apache Velocity
Finance
Life Insurance
Insurance
FSA
Military
Technical Support
Customer Facing
Issue Resolution
Internet
Operating Systems
Web Browsers
Issue Tracking
Computer Networking
Positive Attitude
Management
Microsoft Windows
Sales
Customer Service
Collaboration
Communication
Analytical Skill
Organizational Skills
Critical Thinking
Decision-making
Problem Solving
Conflict Resolution
FOCUS
Customer Experience

Summary

Category : Technical Support

This position will be located on-site in Brownsville, Texas.

As a Technical Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Your Career Starts Here

Join us in transforming the digital business landscape. At TP, we blend cutting-edge high-tech solutions with an essential high-touch human connection. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences.

Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company. At TP, we provide the platform; your ambition sets the limit.

We also welcome applications from active-duty service members, veterans, and military families. Please mention your service to the recruiter!

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled. Please click apply to start your application.

For other opportunities, please visit the TP Careers site at ;br>
Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
Provide front line, first level, technical assistance for consumers
Supporting Client specific high speed internet services delivering an exceptional customer experience
Resolve technical problems, within a fast paced, customer facing environment
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
Demonstrate advanced product knowledge and he ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Open and manage trouble ticket system for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude.
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all TP policies.

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: orcfeed
Position Id: 22639_167933195886
Posted 2 hours ago

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Job Details

Skills

Customer Support
Service Delivery
Apache Velocity
Finance
Life Insurance
Insurance
FSA
Military
Technical Support
Customer Facing
Issue Resolution
Internet
Operating Systems
Web Browsers
Issue Tracking
Computer Networking
Positive Attitude
Management
Microsoft Windows
Sales
Customer Service
Collaboration
Communication
Analytical Skill
Organizational Skills
Critical Thinking
Decision-making
Problem Solving
Conflict Resolution
FOCUS
Customer Experience

Customer Support
Service Delivery
Apache Velocity
Finance
Life Insurance
Insurance
FSA
Military
Technical Support
Customer Facing
Issue Resolution
Internet
Operating Systems
Web Browsers
Issue Tracking
Computer Networking
Positive Attitude
Management
Microsoft Windows
Sales
Customer Service
Collaboration
Communication
Analytical Skill
Organizational Skills
Critical Thinking
Decision-making
Problem Solving
Conflict Resolution
FOCUS
Customer Experience

Summary

Fitment
Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.