Schneider Electric's Cooling Business Unit is passionate about helping our customers meet their Datacenter Cooling needs. In this position, the RCA Engineer/Technical Report Writer will manage the expert analysis process within the Cooling business and is responsible for product collection, analysis, report creation, and submission. The RCA Engineer must collaborate with their internal colleagues and external vendors to perform such tasks. The RCA Engineer plays a crucial role in the customer experience by providing root cause analysis reports to our customers which communicate the cause of failures and mitigation plans. This position requires an engineer with strong technical writing, communication, and organizational skills, as well as the ability to quickly develop systems knowledge and work effectively in a highly matrixed organization comprised of technical professionals.
Requirements:- Arrange RMA (Return Authorization) and return shipping of product and components required for analysis
- Collect all relevant information related to the analysis from field service personnel
- Coordinate 3rd party analysis from component suppliers and/or independent test facilities
- Perform analysis of returned components
- Maintain communication of analysis progress with front office teams
- Create comprehensive written reports to describe the full results of the analysis
Qualifications: - Bachelor's degree in Industrial Engineering (Mechanical, Energy, Electrical, Materials, Chemical,..)
- Good communication skills
- Knowledge of mechanical, electrical, and control systems; Refrigeration experience a plus
- Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis, etc.
- Must be self-motivated, have good interpersonal skills, and be capable of analyzing complex problems through innovative thought and experience.
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
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