DescriptionOur client is seeking a Sr. Analyst, CX Solutions Consultant to design, implement, and support SAP Customer Experience (CX) solutions. This role requires strong expertise in SAP Sales Cloud and SAP Service Cloud, with a focus on delivering integrated customer engagement solutions that align with business objectives.
Key Responsibilities- Lead and support SAP Sales Cloud and SAP Service Cloud implementations and enhancements.
- Configure and optimize SAP Sales & Service Cloud V1 solutions, including lead and opportunity management, customer data management, service ticketing, workflows, and SLA processes.
- Gather business requirements and translate them into functional and technical solutions.
- Design and support integrations with SAP S/4HANA, SAP ECC, SAP Integration Suite, and third-party applications.
- Support testing, data migration, deployment, and post-go-live activities.
- Develop process documentation, training materials, and solution designs.
- Collaborate with business stakeholders, architects, and global delivery teams to drive continuous improvement.
Top Skills Details- SAP Sales and Service Cloud (C4C): Deep expertise in SAP's CRM platform is the most critical skill. While experience with the latest V2 version is preferred, a strong background in V1 or the broader SAP CRM platform is also valuable.
- Solution Design: The role is focused on the IT side and requires the ability to design and enhance the system based on business requirements, rather than just gathering requirements as a business analyst would.
- Systems Integration: While not mandatory, knowledge of how integrations work, particularly with ERP systems, is a significant plus and will be highly valued.
- Stakeholder Collaboration: Proven experience working with business and functional teams to translate their needs into technical solutions is essential for success in this role.
- Senior-Level Experience: The client is looking for a Senior analyst, ideally with 8-10 or more years of experience in a similar capacity.
Preferred Qualifications- SAP CX certifications, SAP BTP, C4C SDK/ABSL, SAP Commerce Cloud, or Fiori integration experience.
- Manufacturing industry experience is a plus.
- 5+ years of SAP experience is a must, including hands-on implementation and support of SAP Sales Cloud V1 and SAP Service Cloud V1.
- Strong understanding of CRM and customer service processes.
- Experience with SAP Integration Suite, APIs, middleware integrations, and Agile delivery methodologies.
- Bachelor's degree in Information Technology, Business, Engineering, or a related field.
- Excellent communication and stakeholder management skills.
- THIS ROLE IS OPEN TO GC HOLDERS/ S PRIMARILY.
Job Type & LocationThis is a Permanent position based out of Carlisle, PA.
Pay and BenefitsThe pay range for this position is $110000.00 - $140000.00/yr.
full relocation assistance
Workplace TypeThis is a fully onsite position in Carlisle,PA.
Application DeadlineThis position is anticipated to close on Aug 5, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Never miss an opportunity! Create an alert based on the job you applied for.
