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IT Support & Infrastructure Technicians – Lead, Help Desk & Network Support
Tryfacta is seeking IT Support & Infrastructure Technicians (Lead, Level 1 Help Desk, and Senior/Multi-Skilled) for our client, Carlsbad Municipal Schools (CMS), in Carlsbad, NM 88220. This is a temporary contract assignment requiring onsite support across 8+ school campuses and district facilities. Technicians must be willing to travel between assigned school locations during working hours.
Position Title: IT Technicians
Location: Carlsbad, NM 88220 – 100% Onsite, Multi-Site Support
Duration: January 20, 2027 – June 30, 2027, with potential annual renewals
Work Schedule: Standard school-day hours; occasional after-hours or emergency support may be required
Positions Available:
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Lead IT Support Technician – 1 position
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Level 1 Help Desk / Desktop Support Technician – 3–4 positions
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Senior Network / Infrastructure Support Technician – 5–6 positions
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Responsibilities for this position include, but are not limited to:
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Lead Technician: Supervise the onsite IT support team, coordinate daily assignments, manage escalations, provide reporting, and serve as the primary point of contact for CMS Technology Department leadership.
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Level 1 Technicians: Provide end-user support, troubleshoot Windows desktops and laptops, install and configure hardware/software, resolve help desk tickets, support printers and peripherals, and assist with classroom technology.
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Senior/Multi-Skilled Technicians: Provide advanced troubleshooting, network support, server and infrastructure assistance, and technical support across multiple school campuses.
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Support IT operations across 8+ school campuses and district facilities.
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Respond to technical issues, service requests, and escalations in a timely manner.
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Maintain effective communication with school staff and the Technology Department.
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Travel between assigned school locations as required.
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To be considered for this position, you should have:
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Relevant hands-on experience in IT support, desktop support, help desk, networking, systems administration, or IT infrastructure, depending on the position.
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Experience troubleshooting Windows operating systems, desktops, laptops, printers, and peripheral devices.
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Knowledge of Microsoft 365, Active Directory, and help desk ticketing systems is beneficial.
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For senior roles: experience with LAN/WAN, switches, routers, Wi-Fi, Windows Server, DNS, DHCP, and infrastructure troubleshooting.
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For the Lead role: prior experience supervising technicians, coordinating support activities, and managing escalations.
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Strong troubleshooting, communication, and customer-service skills.
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Ability and willingness to work 100% onsite in Carlsbad, NM and travel between multiple school campuses.
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Education & Certifications:
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No specific degree or IT certification is mandatory under the RFP.
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Preferred certifications include CompTIA A+, CompTIA Network+, and Cisco CCNA.
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Relevant technical training and certifications will be considered an advantage.
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Background Check Requirements:
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Candidates must successfully complete State and FBI fingerprint-based criminal history checks.
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New Mexico Sex Offender Registry check is required.
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All required checks must be cleared before beginning work at a CMS location.
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Interested candidates should apply with an updated resume specifying their relevant technical experience and preferred position level.
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