1 results (0 new)
Job Role: Data Center Hands & Feet Resource – L2 Support
Location: Carrolton, Texas (Onsite)
Job Description:
Job Summary
We are seeking a skilled and proactive Data Center Hands & Feet Resource to provide Level 2 (L2) support within our data center operations. This role involves advanced hardware diagnostics, coordination with vendors for repairs, inventory management, and support for remote troubleshooting efforts. The ideal candidate will have a deep understanding of data center infrastructure and be capable of handling escalated technical issues efficiently.
Key Responsibilities
- Perform advanced diagnostics and troubleshooting of server, storage, and network hardware.
- Coordinate and oversee vendor repairs and maintenance activities within the data center.
- Manage and maintain accurate inventory of hardware components and spare parts.
- Support remote teams with hands-on tasks including hardware replacement, cabling, and system reboots.
- Ensure compliance with data center operational procedures and safety standards.
- Document all activities, incidents, and resolutions in the ticketing system.
- Assist in capacity planning and infrastructure upgrades.
- Participate in on-call rotations and respond to escalated incidents promptly.
Required Skills & Qualifications
- Strong understanding of data center operations and infrastructure components.
- Hands-on experience with server, storage, and networking hardware.
- Ability to perform advanced hardware diagnostics and troubleshooting.
- Experience coordinating with hardware vendors and service providers.
- Proficiency in inventory management and asset tracking tools.
- Familiarity with remote support tools and procedures.
- Excellent documentation and communication skills.
- Ability to work independently and handle escalated issues effectively.
Work Environment
This role is based in a physical data center environment and may require lifting and moving equipment. The candidate should be comfortable working in a fast-paced, high-availability setting and be willing to participate in rotational shifts and on-call duties.
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
🔢 Crunching numbers...
Never miss an opportunity! Create an alert based on the job you applied for.It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs
