Data Center Hands & Feet Resource – L2 Support

Job Role: Data Center Hands & Feet Resource – L2 Support

Location: Carrolton, Texas (Onsite)

Job Description:

Job Summary

We are seeking a skilled and proactive Data Center Hands & Feet Resource to provide Level 2 (L2) support within our data center operations. This role involves advanced hardware diagnostics, coordination with vendors for repairs, inventory management, and support for remote troubleshooting efforts. The ideal candidate will have a deep understanding of data center infrastructure and be capable of handling escalated technical issues efficiently.

Key Responsibilities

- Perform advanced diagnostics and troubleshooting of server, storage, and network hardware.

- Coordinate and oversee vendor repairs and maintenance activities within the data center.

- Manage and maintain accurate inventory of hardware components and spare parts.

- Support remote teams with hands-on tasks including hardware replacement, cabling, and system reboots.

- Ensure compliance with data center operational procedures and safety standards.

- Document all activities, incidents, and resolutions in the ticketing system.

- Assist in capacity planning and infrastructure upgrades.

- Participate in on-call rotations and respond to escalated incidents promptly.

Required Skills & Qualifications

- Strong understanding of data center operations and infrastructure components.

- Hands-on experience with server, storage, and networking hardware.

- Ability to perform advanced hardware diagnostics and troubleshooting.

- Experience coordinating with hardware vendors and service providers.

- Proficiency in inventory management and asset tracking tools.

- Familiarity with remote support tools and procedures.

- Excellent documentation and communication skills.

- Ability to work independently and handle escalated issues effectively.

Work Environment

This role is based in a physical data center environment and may require lifting and moving equipment. The candidate should be comfortable working in a fast-paced, high-availability setting and be willing to participate in rotational shifts and on-call duties.