We are looking for Technical Implementation Coordinator - Remote / Telecommute for our client in Cary, NC
Job Title: Technical Implementation Coordinator - Remote / Telecommute
Job Location: Cary, NC
Job Type: Contract
Pay Range: $19.00hr - $24.00hr
Job Overview:
The Technical Implementation Coordinator is responsible for end-to-end implementation of digital solutions with clients and partners. From intake to hypercare, this role ensures our clients have a smooth onboarding experience with digital solutions to achieve adoption objectives.
Duties and Responsibilities:
- Process all new requests for assigned digital solutions, including but not limited to tasks such as validating information, data entry, file uploads, and cross-functional communication.
- As needed, participate in information gathering to fill in any gaps of necessary information for technical implementation to begin.
- Track completed and pending implementations and regularly update key stakeholders for visibility.
- Ensure resources are assigned to implementation projects and executing in a timely manner.
- Mitigate implementation challenges as they arise by working with the client and/or internal teams (sales, customer service) to clear blockers.
- Perform solution configuration as needed (depending on the product assigned).
- Provide post-implementation support ("hypercare") to clients for a temporary window between key milestones of implementation completion and support team handover.
- Fulfill supplemental requests as needed for additional user and/or account additions to solution configuration.
Required Work Experience:
- 3+ years of product/solution implementation.
- Healthcare experience.
Preferred Work Experience:
- Technical product customer service.
- Healthcare technology industry experience.
- Lab industry experience.
Professional & Personal Attributes:
- Ability to create lasting relationships with internal and external stakeholders.
- Ability to thrive in a fast-paced culture and spirit of continuous improvement.
- Impeccable integrity and high ethical standards.
- Self-starter, highly motivated individual.
Skills & Knowledge:
- Knowledge of implementation / customer service process and ticket management.
- Knowledge of clinical workflows.
- Strong verbal and written communication skills.
- Strong organizational skills and daily priority management.
- Technically savvy.
- Strong collaboration skills.
- Process mapping and optimization.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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