job summary:
- Collaborate with EET Incident, Problem, Change, APS, Service Delivery, application-development, infrastructure, security, and vendor teams to restore service quickly and drive issues through closure
- Apply IT service-management disciplines across incident, problem, change, request, knowledge, configuration, availability, capacity, and service-level management.
- Define, measure, and improve service-level indicators, service-level objectives, service-level agreements, error budgets, operational health metrics, and customer-experience outcomes
location: Chandler, Arizona
job type: Contract
salary: $56.49 - 66.49 per hour
work hours:
education: Bachelors
responsibilities:
Collaborate with EET Incident, Problem, Change, APS, Service Delivery, application-development, infrastructure, security, and vendor teams to restore service quickly and drive issues through closure
Apply IT service-management disciplines across incident, problem, change, request, knowledge, configuration, availability, capacity, and service-level management.
Define, measure, and improve service-level indicators, service-level objectives, service-level agreements, error budgets, operational health metrics, and customer-experience outcomes
qualifications:
- Bachelor's or master's degree in computer science, Information Systems, Engineering, Data Science, Statistics, Design, or a related field, or equivalent practical experience.
- ITIL Foundation or higher certification.
- Relevant cloud, DevOps, SRE, security, or platform certifications.
- Experience leading service reviews, operational-readiness assessments, reliability initiatives, or cross-functional incident and problem-management efforts
skills:
APIs,event correlation,automated testing,cloud,platform design,configuration management,CI/CD,CI/CD pipelines,D3.js,data analysis,data integrations,Data Lake,data extraction,data pipelines,data storytelling,data transformation,data-visualization,database development,complex queries,Databases,DevOps practices,DevOps,disaster recovery,documentation platforms,ETL,Git,IBM DB2,Information Systems,computer science,infrastructure as code,JavaScript,Matplotlib,knowledge of Microsoft Office,SharePoint,NumPy,Oracle,Pandas,performance optimization,performance tuning,Power BI,Python,Site Reliability,SRE,SQL,stored procedures,semi-structured data,ServiceNow,Shell scripting,Tableau,analytical-thinking,analytical,executive communication,communicating,Ability to communicate effectively,communication,data-driven decision-making,trusted relationships,forward-thinking,committed,resilient,calm under pressure,handle multiple tasks,resilience,problem-solving skills,troubleshooting,problem-solving,accountable,reliability,Customer-focused,Collaborative,collaboration,automation,Automate,budgets,executive communications,operational resilience,capacity planning,assessments,knowledge of Microsoft Office,ITIL Foundation,continuous-improvement,dashboards,dashboarding,dashboard development,data quality,Data Science,DevOps,governance,IT service management,incident management,incident reviews,ITIL,infrastructure,key performance indicators,Statistics,observability practices,Development Automation,mentor,metrics,performance engineering,problem identification,manage multiple projects,risk,risks,risk reduction,root-cause analysis,security,Service Delivery,service-level management,service management,standard operating procedures,deployment processes,management skills,technical troubleshooting,application support,testing,time-management,trend analysis,user-experience design,visualizations,visualization,visualization libraries
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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