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Job Title: Site Reliability Operations Engineer - Developer Experience Platform (DevEx)
Location: Chandler, AZ / Charlotte, NC / Pennington, NJ - 4 days onsite, 1 day remote
Duration: Contract - 12 months
Pay Range: $70.23/hr (W2)
Job ID: 412187
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Site Reliability Operations Engineer - Developer Experience Platform (DevEx) to join our dynamic team. The ideal candidate will have strong experience in site reliability operations, observability, service management, automation, and data visualization and a proven ability to improve platform reliability, reduce incident frequency and impact, and communicate operational health to technical and executive stakeholders.
Responsibilities:
- Restore service quickly and drive issues through closure in partnership with incident, problem, change, APS, service delivery, application, infrastructure, security, and vendor teams.
- Apply ITIL-aligned disciplines across incident, problem, change, request, knowledge, configuration, availability, capacity, and service-level management.
- Define, measure, and improve SLIs, SLOs, SLAs, error budgets, operational health metrics, and customer-experience outcomes.
- Develop and maintain monitoring, alerting, dashboards, and visualizations to communicate reliability, performance, risk, demand, and service trends.
- Establish visualization and reporting standards that promote consistency, accessibility, data quality, and actionable insights using Tableau, Power BI, or comparable platforms.
- Perform trend analysis, root-cause analysis, and recurring-incident elimination across platforms and integrations.
- Build and improve runbooks, knowledge articles, SOPs, support models, escalation paths, service maps, and operational-readiness criteria.
- Automate repetitive support, monitoring, reporting, build, deployment, and recovery activities using scripting and orchestration technologies.
- Embed reliability, supportability, observability, security, and recoverability into platform design and release processes with engineering partners.
- Evaluate and introduce tools that improve observability, automation, service management, data analysis, and operational resilience.
- Conduct regular service reviews and communicate performance, risks, dependencies, and improvement plans.
- Mentor peers and share expertise through documentation, training, and continuous-improvement practices.
- Manage multiple priorities and meet committed service levels in business-as-usual and critical situations.
Required Skills & Qualifications:
- Practical knowledge of ITIL incident, problem, change, knowledge, request, configuration, and continual-improvement practices.
- Experience with SLIs, SLOs, SLAs, error budgets, and operational KPIs.
- Observability expertise across metrics, logs, traces, alert design, event correlation, dashboarding, and alert-noise reduction.
- Major-incident management, blameless post-incident reviews, RCA, corrective-action tracking, and executive communications.
- Knowledge of infrastructure as code, configuration management, automated testing, release governance, and deployment-risk reduction.
- Capacity planning, performance engineering, availability management, disaster recovery, resilience testing, and business continuity.
- Service-management platforms such as ServiceNow for workflow, reporting, asset/configuration data, and service measurement.
- Proficiency with Tableau and Power BI or comparable data-visualization tools, including effective data storytelling.
- Strong Oracle/SQL skills for data extraction, transformation, analysis, reporting, and performance tuning.
- Experience with Python, JavaScript, and Shell scripting for automation and integrations.
- Working knowledge of SRE/DevOps practices, CI/CD pipelines, Git, deployment processes, monitoring, incident management, and production support.
- Data skills including Oracle, IBM DB2, Data Lake environments, ETL/data pipelines, and structured or semi-structured data.
- Experience with Pandas, NumPy, Matplotlib, and Seaborn.
- Excellent written and spoken English with the ability to translate technical processes for end users and leaders.
Preferred Skills:
- Experience leading service reviews, operational-readiness assessments, reliability initiatives, or cross-functional incident and problem management.
- Relevant cloud, DevOps, SRE, security, or platform certifications; ITIL Foundation or higher.
- Knowledge of user-experience design principles for dashboards, reporting, and developer-facing services.
- Strong organization, prioritization, time management, analytical thinking, and stakeholder management.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
