A professional services organization in Charlotte, North Carolina is seeking a new Lead AI Engineer to design and build conversational AI solutions that enhance agent performance and customer interactions.
About the Opportunity:
Schedule: Monday to Friday
Hours: Standard business
Setting: Hybrid (At least 4 days a week onsite in Charlotte, NC or Denver, CO)
Responsibilities:
Design and build conversational journeys and sub-agents on the GECX/CXAS platform
Perform intent engineering and prompt engineering to shape and fine-tune agent behavior
Develop and configure agent tools and integrations
Lead coordination across local and global teams to support delivery
Build, unit test, and validate agents to ensure reliable performance
Qualifications:
8+ years of experience in software engineering or related technical roles
Experience with programming languages such as JavaScript and Python
Experience with a major cloud platform such as Google Cloud or AWS
Experience with APIs, web services, and integrations
Experience with CI/CD processes
Experience with LLM applications, prompting, chatbots, or agent design
Experience with an AI-assisted or agentic IDE
Experience with conversational AI or contact center concepts
Desired Skills:
