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Advanced Application Engineer

Brady Corporation

Charlotte, North Carolina • Today

Full-time

Application Engineer

Schaeffler Group USA

Fort Mill, South Carolina • Today

Full-time

Application Engineer

BayOne Solutions

Remote • 16d ago

Easy Apply

Contract

45 - 50

Applications Engineer- SiC in Advanced Packaging

Wolfspeed, Inc.

Remote • Today

Full-time

Associate Applicaton Engineer

White Cap Supply Holdings, LLC

Remote or Utah • Today

Full-time

Applied AI Engineer

Accroid Inc

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Applied AI Engineer

Arize AI

Remote or San Francisco, California • Today

Full-time

USD 100,000.00 - 175,000.00 per year

Applications Engineer

Eos Energy Enterprises

Remote or Pittsburgh, Pennsylvania • Today

Full-time

Applied AI Engineer

eQuest Solutions

Remote • 2d ago

Easy Apply

Full-time

$160,000 - $195,000

Application Engineer

NSS

Charlotte, North Carolina • Today

Full-time

USD 401,000.00 per year

Application Engineer

CIRCOR International, Inc.

Monroe, North Carolina • Today

Full-time

Job Details

Skills

Leadership
Reporting
Sales
Facilitation
Root Cause Analysis
Business Cases
Work In Process
Knowledge Sharing
KCS
Tier 3
Usability
Talent Management
Training
Coaching
Mentorship
New Product Introduction
NPI
Knowledge Base
Communication
FOCUS
Customer Service
Relationship Building

Summary

As an Advanced Application Engineer here at Brady Corp., you will lead a team to deliver high-quality solutions, provide technical expertise, and ensure exceptional customer service. Your leadership will drive innovative solutions and business growth. You will report directly to our Sr Tech Supp Manager and you'll work out of our Fort Mill, SC location.

Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment

Travel to customer sites as needed, up to 15%

Must live within the Fort Mill, SC location
Hybrid work schedule: 3 days per week in the office.

Provide in depth pre- and post-sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause analysis and resolution of complex technical issues. Areas will include factors relating to configuration, installation, environmental and application functionality, as well as other potential causes.

Expedite timely resolutions wherever possible to help maintain and reduce case closure cycle times.

Work with and escalate issues to Engineering and Quality teams where required, prioritizing requests based on severity and business case.

Build strong relationships with our partner and end customer base and become knowledgeable about their respective needs. Keep the customer updated on the status of work in progress on their problems.

Develop robust communication practices with strong focus on customer service and solution quality.

Support the knowledge-sharing mindset and apply the Knowledge Centered Support (KCS) methodology guidelines. Contribute knowledge base content for all new issues encountered by and resolved at Tier 3 and enhance existing content where necessary to ensure good visibility, re-usability of data on known problems.

Keep the case handling system updated with current information on the support case, related activities and resolution.

Participate in assigned NPI projects and fully prepare the support teams for new product launches.

Maintain and extend product knowledge by self-study and by attending relevant training sessions.

Regularly share product and troubleshooting knowledge via coaching and training initiatives.

Mentor agents in lower support tiers as part of the company's talent development and retention ethos.

Handling complex issues escalated from the lower support tiers and recording all related activities in the case handling system.

Deep investigation of complex technical issues and resolution of support requests.

Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills.

Preparing the team to support new product offerings, by participating in the Honeywell New Product Introduction (NPI) program.

Actively developing and maintaining technical knowledge base content.

Timely communication to customers with focus on customer service and relationship building.

Providing back-up to the frontline support staff at peak times as required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX166a88
Position Id: ffe065e6fa5d43f4ea10ad84db4f9731
Posted 30+ days ago

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Charlotte, North Carolina

•

Yesterday

DivIHN (pronounced divine) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply o

Easy Apply

Contract, Third Party

Depends on Experience

Senior Manager, Support Engineering

No location provided

•

Today

Job Description Manages and provides strategic recommendations across team(s) on resolving incoming service requests and manages the operation of customer service delivery, serving as point of escalation for complex customer inquiries. Evaluates the Incident Management process across team(s) to address systematic gaps in incident resolution. Oversees the resolution of escalated service issues and proactively identifies recurring and potential issues, implementing long-term solutions. Leads cros

Full-time

USD 98,700.00 - 209,500.00 per year

Senior Technical Support Engineer

Remote

•

Today

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction.

Full-time

USD 70,000.00 - 100,000.00 per year

Remote Audio Video Technical Support

Remote

•

Today

Position Summary When you work at Daktronics, you'll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you'll have interesting, impactful work with flexible opportuniti

Full-time

USD 24.00 - 25.00 per hour