Job#: 3058570 Job Description: Control Room Support Analyst
Location: Charlotte, NC (Hybrid)
Role Overview
This organization is seeking a Junior level Control Room Support Analyst to join the Release and Environment Management team. The successful candidate will monitor and track overall progress against deployment plans, testing milestones, and upgrades. This position involves facilitating checkpoint calls, documenting notes, and handling ad-hoc requests across domestic and international ledgers to support regulatory reporting. The position requires flexibility to work in either AM or PM shifts and provide weekend support as needed.
Key Responsibilities
- Monitor and track overall progress against comprehensive plans, testing, and deployment checklists.
- Coordinate and document milestones, upgrades, environment refreshes, and dress rehearsals.
- Facilitate checkpoint calls, capture detailed notes, and drive post-deployment follow-ups.
- Handle ad-hoc requests across domestic and international ledgers and regulatory reporting platforms.
- Collaborate with cross-functional teams during cutover activities and release windows.
- Support automation initiatives to streamline repetitive operational tasks and improve overall efficiency.
- Provide shift coverage flexibility, including AM, PM, and weekend support as dictated by business needs.
Required Qualifications
Education: Bachelor's degree in Computer Science, Information Technology, or a related field of study.
Experience: Experience in production support, release coordination, or system monitoring environments.
Technical Skills: Foundational knowledge of the Software Development Life Cycle (SDLC) processes, requirements gathering, design, development, and testing methodologies. Familiarity with process automation concepts and tools to enhance operational workflow efficiency.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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